Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Richard Miller

Garland,TX

Summary

Dynamic leader with a proven track record at UPS, enhancing operational efficiencies and spearheading process improvements. Skilled in coaching and mentoring, with a keen eye on performance monitoring, I've significantly boosted team productivity and morale. Expert in relationship building and trend tracking, my strategies have consistently elevated customer satisfaction and operational success.

Overview

37
37
years of professional experience

Work History

Hunting Department Team Lead

Bass Pro Shops
11.2020 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Senior Team Leader

Bass Pro Shops
07.2022 - 10.2022
  • Discovered training needs and provided coaching.
  • Set clear team goals and delegated tasks and set deadlines.
  • Managed inventories and stock and kept detailed records of inventory use and sales.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Driver

UPS
05.1995 - 03.2018
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Warehouse Supervisor

UPS
05.1988 - 05.1995
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Maintained high levels of accuracy in daily operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

Driver Manager

UPS
07.1988 - 12.1988
  • Addressed driver communications and provided required data to drivers.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Education

High School Diploma -

Michigan Center High School
Michigan Center, MI
06-1985

Skills

  • Trend tracking
  • Performance monitoring
  • Work assignment delegation
  • Employee training
  • Coaching and mentoring
  • Conflict resolution
  • Loss prevention
  • Relationship building
  • Process improvement

Accomplishments

As a Senior Team Lead, I would be the Opening, or Closing Manager of the store. Watching people work together, to fulfill the needs of our customers,and the business, by encouraging them to be the best versions of themselves gave me satisfaction. Having employees ask to be scheduled when I opened or closed, made me Humble.

Interests

Enjoy Fishing, Camping, and cooking BBQ

Timeline

Senior Team Leader

Bass Pro Shops
07.2022 - 10.2022

Hunting Department Team Lead

Bass Pro Shops
11.2020 - Current

Driver

UPS
05.1995 - 03.2018

Driver Manager

UPS
07.1988 - 12.1988

Warehouse Supervisor

UPS
05.1988 - 05.1995

High School Diploma -

Michigan Center High School

Similar Profiles

CREATE PROFILE
Richard Miller