Richard M Wheeler
Tampa
Summary
Communicative FRONT DESK AGENT with 10 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Avalon Hotel & Conference Center
Clearwater
07.2022 - 11.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Front Desk Agent
Best Western Yacht HarborInn
Dunedin
01.2020 - 10.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Education
Some College (No Degree) -
Salter College
West Boylston, MASkills
- Credit and cash payments
- Transportation information
- Safety and security procedures
- Guest amenities
- Oral and written communications
- Hospitality services
- Payment oversight
Certification
5 star training, adult, children, infant c. P. R., Human trafficking awarness
Timeline
Front Desk Agent
Avalon Hotel & Conference Center
07.2022 - 11.2023
Front Desk Agent
Best Western Yacht HarborInn
01.2020 - 10.2021
Some College (No Degree) -
Salter College