Richard Osborne
Roseville,MI
Summary
Detail-oriented Medical and Health Services Manager, and United States Navy Veteran passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
11
11
years of professional experience
Work History
Practice Manager
IHA TRINITY HEALTH PEDIATRICS
Farmington Hills, MI
03.2023 - Current
- Responsible for working with the Site Medical Director to oversee clinical and administrative aspects of the practice, including profitability and revenue goals
- Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes
- Handles all Vaccine ordering and management, along with all inventory
- Administers monthly and weekly staff meetings to gather feedback and pass along any new information
- Monitors monthly statistical reports and practice trends and develops actions plans accordingly, such as capacity, scheduling, finances, and improvement plans.
Practice Manager
WELLSTREET URGENT CARE
Saint Clair Shores, MI
10.2022 - 03.2023
- Responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in the assigned center
- Manages annual budget, develops and achieves desired performance goals, develops and implements center marketing strategies
- Manages and directs the responsibilities of assigned administrative and clinical staff to ensure compliance with WellStreet policies and procedures and regulatory requirements.
Corpsman/Laboratory Tech
United States Navy
New London, CT
12.2012 - 12.2018
- Handled all inventory for hematology department, wrote SOPs, and maintained quality assurance and control
- Lead lab exercises and drills, handled scheduling for departments
- Worked in hematology, microbiology, and chemistry departments as a certified laboratory technician.
Education
B.S.HealthAdministration -
University of Central Florida
08.2021
B.S.Advertising -
University of Central Michigan
04.2012
Skills
- HIPAA and OSHA Regulations
- Records Management
- Workflow Planning
- Schedule Management
- Budget Oversight
- Hiring Medical Personnel
- Payroll Administration
- Marketing
- Policy Implementation
- EPIC
- EHR and EMR
Timeline
Practice Manager
IHA TRINITY HEALTH PEDIATRICS
03.2023 - Current
Practice Manager
WELLSTREET URGENT CARE
10.2022 - 03.2023
Corpsman/Laboratory Tech
United States Navy
12.2012 - 12.2018
B.S.HealthAdministration -
University of Central Florida
B.S.Advertising -
University of Central Michigan
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