Yasaman Bazdar
Moorpark
Summary
Dynamic and progressive team leader with strong communication skills and a proven competency for relationship building and first-rate customer relationships. Excellent organizational and time management skills. Ability to understand the complexities of tasks, change priorities, and meet deadlines. Inspire others to take action; change perspectives to present approaches by contributing to projects that deliver commercial value through strong execution on cost-efficiency and operational improvement
Overview
11
11
years of professional experience
Work History
Practice Manager
Blue River Petcare
Dr Ron's Animal Hospital, Simi Valley, Ca
05.2023 - Current
- Managing a team of 20 employees, improving overall productivity
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor technicians and administrative staff
- Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
- Monitor inventory for medication and medical equipment and organize for resupply
- Interact with clients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Collaborate with DVMs to develop business strategies and patient services
Softline Supervisor
Kohl's
Simi Valley, CA
02.2023 - 05.2023
- Company Overview: Simi Valley
- Leading Softlines team sales floor, point of sale, and operational processes, accurately deliver operational processes, BOPUS, BOSS, MLS, SFS
- Responsible for opening, closing and taking manager on duty shift as required
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated with vendors to ensure timely delivery of merchandise while optimizing inventory management processes for costeffectiveness.
- Conducted regular safety inspections to identify potential hazards and maintain a safe shopping environment for both employees and customers.
- Maintained compliance with company policies and procedures, as well as relevant local, state, and federal regulations related to retail operations.
- Mentored and developed new hires, enhancing their skills and knowledge base to contribute positively to the overall team dynamic.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Key Carrier Administrative Coordinator
Marshall's
10.2021 - 02.2023
- Active role in training and mentoring associates on establishing Merchandising and processing principles
- Monitors and measures productivity of team and coaches as necessary
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Communicate and coordinate with management team with setting and addressing priorities
- Promoting credit and loyalty programs during customer interactions
- Responsible for daily for store's Cash Office process
- Performed other duties as assigned
- Managed store personnel by delegating tasks and supervising daily operations.
Education Expert-Staff Manager
Mind and Industry Language Institute
Isfahana, Iran
01.2014 - 01.2018
- Interviewing and hiring employees and ensuring they are properly trained
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Directed team with more than 12 employees, expertly handling administrative and operational duties to consistently meet performance targets.
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Certificate of Accounting - Fundamental Accounting
Simi Institute of Career And Education
Simi Valley, CABachelor in Human Science - Applied Linguistics-Translation
Shahrekord University
Shahrekord, Iran. 10.2013
Skills
- Practice management
- Workflow management
- Policy implementation
- Payroll administration
- Human resources
- Regulatory compliance
- HIPAA and OSHA regulations
- Knowledge of AVMA's code of ethics
- DEA regulations
- Facility oversight
- Financial operations oversight
- General understanding of current employment laws
- Strong financial acumen
- Staff management
Timeline
Practice Manager
Blue River Petcare
05.2023 - Current
Softline Supervisor
Kohl's
02.2023 - 05.2023
Key Carrier Administrative Coordinator
Marshall's
10.2021 - 02.2023
Education Expert-Staff Manager
Mind and Industry Language Institute
01.2014 - 01.2018
Certificate of Accounting - Fundamental Accounting
Simi Institute of Career And Education
Bachelor in Human Science - Applied Linguistics-Translation
Shahrekord University