Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stacy Gallardo

Benson,NC

Summary

20+ years of Professional Administrative and Technical Support experience. In addition, client database maintenance and data entry, monthly, quarterly, yearly reports on production. Provide excellent service to patients in regards to scheduling, billing, and claims submissions.

Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Practice Manager

McNutt Orthodontics
12.2021 - Current

Treatment Coordinator

McNutt Orthodontics
08.2017 - 12.2021

Scheduling Specialist

McNutt Orthodontics
08.2016 - 08.2017

Technical Support Analyst

Liberty Computers
09.2012 - 06.2016

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Med Software Analyst

Misys Healthcare Systems
01.2008 - 06.2010

Office Manager

Liberty Computers
09.2006 - 03.2007

Quality Assurance Admin

MCI
06.2000 - 06.2004

Sales Associate

MCI
03.1999 - 06.2000

Education

2.5 Yrs - Bus Mgt Major

Skidmore College
Saratoga Springs, NY

Skills

  • Excellent written and oral skills
  • Dental Insurance Claim submission
  • Conflict resolution
  • Proficient in scheduling
  • Excellent time management skills
  • Self-Motivated
  • Database management
  • Monthly reconciliation
  • Organizing running daily/monthly/quarterly meetings
  • Software upgrades
  • Schedule management
  • Staff management
  • Policy and procedure development
  • Employee performance
  • New hire training
  • Staff development
  • Supplies ordering
  • Workflow planning
  • Policy development
  • Continuous improvement
  • HIPAA and OSHA regulations
  • Insurance referral facilitation
  • Patient relations
  • Staff scheduling
  • Data analysis
  • Patient advocacy
  • HIPAA guidelines
  • Facility inspections
  • Records maintenance

Accomplishments

  • Quality Ambassador of the Quarter
  • 3 Consecutive quarterly wards for recognition of increased productivity and decrease customer complaints. Recognized for outstanding communication and education on how to more effectively communicate with clients and possible clients.
  • Held training classes during lunch hours in minimize impacts to production hours
  • TOP Client Services Retention/Winback Associate of the month
  • 7 Time award winner for achieving over 150% to plan in sales
  • Lead associate on the team

Certification

  • Radiology Certification

Timeline

Practice Manager

McNutt Orthodontics
12.2021 - Current

Treatment Coordinator

McNutt Orthodontics
08.2017 - 12.2021

Scheduling Specialist

McNutt Orthodontics
08.2016 - 08.2017

Technical Support Analyst

Liberty Computers
09.2012 - 06.2016

Med Software Analyst

Misys Healthcare Systems
01.2008 - 06.2010

Office Manager

Liberty Computers
09.2006 - 03.2007

Quality Assurance Admin

MCI
06.2000 - 06.2004

Sales Associate

MCI
03.1999 - 06.2000

2.5 Yrs - Bus Mgt Major

Skidmore College