Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Pena

Kingwood

Summary

Dynamic District Manager with a proven track record at Wendy's, excelling in strategic planning and operations management. Enhanced employee morale and team development while ensuring compliance and high-quality standards. Successfully led store openings, demonstrating strong leadership and attention to detail to drive performance and foster a collaborative work environment.

Overview

43
43
years of professional experience

Work History

District Manager

Wendys Haza Foods
07.2019 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

General Manager

Wendys Emerald Foods
04.2000 - 07.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Whataburger
03.1995 - 05.2000
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Restaurant Training Manager

Burger King
01.1983 - 02.1995
  • Streamlined operations through the development of efficient scheduling systems, resulting in improved productivity and reduced labor costs.
  • Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
  • Assisted in recruiting top-tier talent for key positions within the organization, utilizing industry connections and extensive networking efforts.
  • Organized special events at the restaurant, coordinating details from menu planning to staff assignments for optimal guest experiences.

Education

Belmont High
Los Angeles,CA

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Operations management
  • Staff development
  • Team development

Languages

English
Spanish

Timeline

District Manager

Wendys Haza Foods
07.2019 - Current

General Manager

Wendys Emerald Foods
04.2000 - 07.2019

General Manager

Whataburger
03.1995 - 05.2000

Restaurant Training Manager

Burger King
01.1983 - 02.1995

Belmont High

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