Richard Poula
Fort Collins,Co
Summary
Dynamic Restaurant Manager with a proven track record at The Rib House Longmont, excelling in customer service and team leadership. Skilled in HVAC installation and preventive maintenance, I foster a collaborative environment that enhances operational efficiency and boosts customer satisfaction. Committed to safety and quality, I leverage my expertise in power tools and OSHA standards.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
The Rib House Longmont
01.2013 - 10.2014
- Operated machinery and tools safely to assist in daily production tasks.
- Followed safety protocols to maintain a secure working environment.
- Assisted with loading and unloading materials to support workflow efficiency.
- Participated in training sessions to learn equipment handling and maintenance procedures.
Plant Laborer
Venture Corporation
03.2025 - 08.2025
- Operated machinery and tools safely to assist in daily production tasks.
- Followed safety protocols to maintain a secure working environment.
- Assisted with loading and unloading materials to support workflow efficiency.
- Participated in training sessions to learn equipment handling and maintenance procedures.
Server
IHOP
06.2023 - 11.2023
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and ensured timely delivery to guests.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with kitchen staff to streamline order preparation processes.
- Addressed guest inquiries and resolved issues to enhance dining experience.
- Handled cash transactions and balanced cash register at end of shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Big R
10.2022 - 06.2023
- Provided exceptional customer service, assisting customers with product inquiries and purchases.
- Maintained organized merchandise displays to enhance shopping experience and product visibility.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales targets and optimize store operations.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Team Lead
SUBWAY®Restaurants
01.2021 - 01.2022
- Supervised daily operations to ensure adherence to food safety and quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated scheduling and staff assignments to enhance workflow efficiency during peak hours.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Lineman Helper
Splice Co
08.2018 - 12.2019
- Assisted in installation and maintenance of overhead power lines and equipment.
- Operated hand tools and safety equipment to support lineman tasks effectively.
- Collaborated with team members to ensure adherence to safety protocols on job sites.
- Conducted routine inspections of tools and materials for optimal functionality.
- Participated in training sessions to enhance knowledge of electrical systems and safety practices.
- Promoted a safe working environment through diligent compliance with OSHA regulations.
- Supported efficient operations by loading and unloading materials, preparing work sites, and organizing equipment.
Car Detailer
G&G Car and Truck Supercenter
01.2018 - 08.2018
- Performed thorough exterior and interior cleaning using specialized tools and cleaning agents
- Applied wax and polish to enhance vehicle appearance and protect surfaces
- Conducted inspections to identify detailing needs and recommend services
- Maintained organization of detailing supplies, ensuring efficient workflow
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
HVAC Installer
Tradesman International
10.2013 - 12.2015
- Installed HVAC systems according to specifications and safety standards.
- Conducted routine maintenance and repairs on various HVAC equipment.
- Assisted in troubleshooting system issues to ensure optimal performance.
- Collaborated with team members to complete installations efficiently and accurately.
- Monitored inventory levels of HVAC supplies and tools for timely project completion.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
Education
No Degree - Diesel Tech
Lincoln Technical Institute
Denver, COHigh School Diploma -
Skyline High School
Longmont, COSkills
Restaurant Management
Server
Customer service
Power tools
OSHA 10
Preventive maintenance
HVAC INSTALL
Forklift operator
Automotive Skills
Computer skills
Timeline
Plant Laborer
Venture Corporation
03.2025 - 08.2025
Server
IHOP
06.2023 - 11.2023
Sales Associate
Big R
10.2022 - 06.2023
Team Lead
SUBWAY®Restaurants
01.2021 - 01.2022
Lineman Helper
Splice Co
08.2018 - 12.2019
Car Detailer
G&G Car and Truck Supercenter
01.2018 - 08.2018
HVAC Installer
Tradesman International
10.2013 - 12.2015
Restaurant Manager
The Rib House Longmont
01.2013 - 10.2014
No Degree - Diesel Tech
Lincoln Technical Institute
High School Diploma -
Skyline High School