Richard Santangelo
United States
Summary
Results-oriented Manager with Series 7, 63, and 24 licenses. Led high-performance teams in call center operations, managing over 15,000 client calls monthly. Drove asset growth from 600 million to 24 billion while enhancing service delivery and operational efficiency through quality assurance and team training.
Overview
1
1
Certificate
13
13
years of professional experience
Work History
Manager
LPL Financial
, United States
04.2024 - 07.2026
- Managed elite Pinnacle Team comprised of top 200 advisors with over $50 million in assets under management.
- Managed back office support and service teams, partnering with Prudential to oversee migration of $50 billion in assets to LPL platform.
- Led team of 14 call center service professionals, addressing 3,000 calls monthly to ensure customer satisfaction.
- Conducted daily quality assurance for service professionals.
Service Manager
Prudential Financial
07.2013 - 03.2024
- Managed elite service teams, Pinnacle and Pinnacle Plus, overseeing over 200 top tier advisors and 50 million in assets under management.
- Assisted management in increasing assets under management from 600 million to 24 billion.
- Led and trained teams of up to 25 individuals to effectively manage monthly call volumes of 12k to 15k.
- Utilized CMS supervisor and Avaya systems alongside wealthscape platforms and Invesnet to improve service delivery.
Education
High School Diploma -
Nazareth Regional High School
Skills
- Operations management
- Customer service operations
- Call center operations
- Quality assurance
- CRM management
- Back office operations
- Decision-making
- Performance evaluation
- Staff training
- Team leadership
- Cross-functional collaboration
- Problem solving
- Attention to detail
- Policy development
- Staff development
- Staff development
Certification
- CDL Class A license
Timeline
Manager
LPL Financial
04.2024 - 07.2026
Service Manager
Prudential Financial
07.2013 - 03.2024
High School Diploma -
Nazareth Regional High School
Personal Information
Title: Manager Customer Services