Richard Sapp
Columbia,MO
Summary
Dynamic professional with a proven track record in solution implementation and data entry proficiency, honed at MU Health Care and other leading organizations. Excelled in roles requiring financial obligation determination and authorization verification, significantly enhancing operational efficiency. Skilled in delivering exceptional customer service and adept at crisis management, demonstrating both hard and soft skills.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
MU Health Care
11.2023 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Assistant Manager
Advance America
01.2020 - 11.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Officer
Signal 88 Security
03.2017 - 01.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
Student Loan Counselor
MOHELA
03.2015 - 09.2017
- Counseled students and parents about financial aid options and program details.
- Represented financial aid office at group meetings with high school students and parents.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Education
High School Diploma -
Rock Bridge High School
Columbia, MOSkills
- Solution implementation
- Data entry proficiency
- Financial obligation determination
- Authorization verification
Timeline
Patient Access Specialist
MU Health Care
11.2023 - Current
Assistant Manager
Advance America
01.2020 - 11.2023
Security Officer
Signal 88 Security
03.2017 - 01.2020
Student Loan Counselor
MOHELA
03.2015 - 09.2017
High School Diploma -
Rock Bridge High School
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