Richard Sato
Wailuku,US
Summary
Adept at mixology and customer engagement, I enhanced guest experiences and sales at Duke's through tailored beverage recommendations and seasonal menu development. My advanced interpersonal skills and proficiency in POS systems, coupled with a track record of thriving in high-pressure environments, position me as a valuable asset to any team. Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Duke's
Kā'anapali, HI
10.2023 - Current
- Maintained superior service standards effectively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Curated and offered beverage selections, delivering tailored recommendations.
- Developed seasonal beverage menus aligned with current trends.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintain cleanliness and preparedness of the bar.
- Aloha POS System
- Toast POS system
Bartender
Cafe o lei at the mill house
Wailuku, HI
12.2022 - Current
- Maintained superior service standards effectively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Curated and offered beverage selections, delivering tailored recommendations.
- Developed seasonal beverage menus aligned with current trends.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintain cleanliness and preparedness of the bar.
- Planned and coordinated special events to boost customer numbers and profits.
- Collected and organized daily till totals and tips.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Toast system
Firefighter
Maui Fire Department
, HI
08.2016 - Current
- Served as first responder to emergency situations.
- Implemented effective public safety and customer service initiatives in Maui County.
- Cultivated an environment of trust and comfort for the community.
- Advise on safety precautions to guarantee comprehensive care.
- Responded promptly to emergency situations and provided necessary care.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
Bartender
Wolfgang Steakhouse-Wailea
Makena, HI
03.2024 - 09.2024
- Maintained superior service standards effectively.
- Curated and offered beverage selections, delivering tailored recommendations.
- Developed seasonal beverage menus aligned with current trends.
- Established a reliable and welcoming atmosphere for guests.
- Maintain dining ambiance with an enthusiastic attitude in a fast pace environment
- Upsold customers from shelf to premium brands to help boost sales.
- Maintain the bar and prep all mise en place needing while keeping work area tidy at all times
- Toast system
Bartender
Merriman's/Ulu
Lahaina, HI
12.2023 - 07.2024
- Maintained superior service standards effectively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Curated and offered beverage selections, delivering tailored recommendations.
- Developed seasonal beverage menus aligned with current trends.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintain cleanliness and preparedness of the bar.
- Aloha POS System
Bartender/Server
Makena Golf and Beach Club
Wailea, HI
08.2023 - 01.2024
- Maintained superior service standards effectively.
- Curated and offered beverage selections, delivering tailored recommendations.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Consistently maintain cleanliness and preparedness of the bar.
Bartender
Tommy Bahama's Marlin Bar
Lahaina, HI
03.2022 - 09.2023
- Maintained superior service standards effectively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Curated and offered beverage selections, delivering tailored recommendations.
- Developed seasonal beverage menus aligned with current trends.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintain cleanliness and preparedness of the bar.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Bartender
Papa'aina
03.2022 - 09.2023
- Maintained superior service standards effectively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Curated and offered beverage selections, delivering tailored recommendations.
- Developed seasonal beverage menus aligned with current trends.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintain cleanliness and preparedness of the bar.
Banquet Server
Sugar Beach Events
02.2022 - 09.2023
- Oversaw preparation and disassembly for various events.
- Established a welcoming and reliable atmosphere for guests.
- Enhanced dining experience with a positive demeanor.
- Kept tables and work environment organized continuously.
- Replenished buffet lines with fresh foods as needed.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Server & Bartender
Longhi's Wailea
Wailea, HI
06.2021 - 11.2021
- Maintained superior service standards effectively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Curated and offered beverage selections, delivering tailored recommendations.
- Established a reliable and welcoming atmosphere for guests.
- Fostered enjoyable dining experiences by maintaining enthusiasm in a dynamic environment.
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintain cleanliness and preparedness of the bar.
- Explained menu items, describing ingredients and cooking methods upon request.
Adult Correctional Officer
Maui Community Correctional Center
08.2015 - 12.2016
- Support rehabilitation of Hawaii's Incarcerated to rejoin society
- Create a safe and healthy environment
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Transportation Security Officer
Kahului
Kahului, HI
05.2008 - 08.2015
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Communicated effectively with team members while performing duties under pressure.
- Upheld strong customer service standards while completing screenings.
- Communicated and coordinated responses to suspicious activities.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Provide coaching and mentoring to colleagues and new hires to enhance staff development
Education
Liberal Arts -
University of Hawaii Maui College
Maui, US01.2012
Hospitality & Tourism Studies -
Nation Academy Foundation
Kahului, HI06-2007
Skills
- Advanced interpersonal skills
- Communication Skills
- Team Development
- Adaptable Learner
- Thrives in High-Pressure Environments
- Skilled in Microsoft Office Applications
- Microsoft Word
- Serving
- POS
- Bartending
- Customer service
- Cash register
- Security
- Mentoring
- Driving
- Aloha POS
- Banquet Management Skills
- Cash handling
- Restaurant experience
- Food safety
- Cocktail experience
- Time management
- Sales
- Food handling
- Food industry
- Proficient in mixology
- Classic cocktails
- Mixology
- Engaging personality
Certification
- CPR Certification, AHA, 2022 to Present
- Food Handler Certification, 2022 to Present
Timeline
Bartender
Wolfgang Steakhouse-Wailea
03.2024 - 09.2024
Bartender
Merriman's/Ulu
12.2023 - 07.2024
Bartender
Duke's
10.2023 - Current
Bartender/Server
Makena Golf and Beach Club
08.2023 - 01.2024
Bartender
Cafe o lei at the mill house
12.2022 - Current
Bartender
Tommy Bahama's Marlin Bar
03.2022 - 09.2023
Bartender
Papa'aina
03.2022 - 09.2023
Banquet Server
Sugar Beach Events
02.2022 - 09.2023
Server & Bartender
Longhi's Wailea
06.2021 - 11.2021
Firefighter
Maui Fire Department
08.2016 - Current
Adult Correctional Officer
Maui Community Correctional Center
08.2015 - 12.2016
Transportation Security Officer
Kahului
05.2008 - 08.2015
- CPR Certification, AHA, 2022 to Present
- Food Handler Certification, 2022 to Present
Liberal Arts -
University of Hawaii Maui College
Hospitality & Tourism Studies -
Nation Academy Foundation
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