Richard Song
Huntington Beach,CA
Summary
Results-driven Store Manager with expertise in sales strategies and operational compliance. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective team development and issue resolution.
Overview
14
14
years of professional experience
Work History
Store Manager
Dick’s Sporting Goods
Huntington Beach, CA
09.2022 - 08.2025
- Led daily operations, ensuring consistent execution of company standards, policies, and visual merchandising.
- Fostered a high-performing culture that resulted in top district CPES scores.
- Recruited, trained and developed a team of 70 teammates improving productivity, engagement, and retention.
- Streamlined store operations to improve productivity while maintaining compliance with company standards.
- Achieved high customer service satisfaction scores year after year.
- Achieved or exceeded monthly and annual sales goals through effective planning and execution.
Store Manager
Dick’s Sporting Goods
West Covina, CA
06.2022 - 09.2022
- Managed daily operations of a high-volume retail store, overseeing staffing, merchandising, inventory control, and customer service.
- Led, trained and motivated a team of 75 teammates, improving productivity, engagement, and retention.
- Monitored metrics including sales, shrink, conversion and labor.
- Handled hiring, onboarding, scheduling, performance evaluations, and corrective actions.
Assistant Store Manager
Dick's Sporting Goods
Yorba Linda, CA
06.2019 - 06.2022
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Coached and developed store associates through formal and informal interactions.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Key Holder Lead Team Sports
Dick's Sporting Goods
Tustin, CA
01.2018 - 01.2019
- Partnered with store leadership team to learn and understand all management processes and reports.
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to athletes.
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Footwear Lead
Dick's Sporting Goods
Tustin, CA
01.2017 - 01.2018
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended optimal merchandise based on customer needs and desires.
- Trained and coached fellow teammates on product knowledge to ensure they are confident in selling.
Team Room Coordinator
Dick's Sporting Goods
Tustin, CA
01.2014 - 01.2017
- Processed orders through our ordering system and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
- Negotiated and closed deals with minimal oversight.
- Produced sales documents, finalized deals and filed records.
Team Sports Lead
Dick's Sporting Goods
Tustin, CA
05.2011 - 05.2014
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended optimal merchandise based on customer needs and desires.
- Contributed to development, planning and completion of project initiatives.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Foothill High School
Tustin, CA06.2009
Skills
- Business Analyzing
- Sales strategies
- Loss Prevention
- Issue resolution
- Sales Techniques
- Strategic Planning
- Customer Service
- Merchandising
- Coaching and Developing
- Staff scheduling
- Operational compliance
Locations
- Huntington Beach, Huntington Beach, CA
- West Covina, West Covina, CA
- Yorba Linda, Yorba Linda, CA
- Tustin, Tustin, CA
Timeline
Store Manager
Dick’s Sporting Goods
09.2022 - 08.2025
Store Manager
Dick’s Sporting Goods
06.2022 - 09.2022
Assistant Store Manager
Dick's Sporting Goods
06.2019 - 06.2022
Key Holder Lead Team Sports
Dick's Sporting Goods
01.2018 - 01.2019
Footwear Lead
Dick's Sporting Goods
01.2017 - 01.2018
Team Room Coordinator
Dick's Sporting Goods
01.2014 - 01.2017
Team Sports Lead
Dick's Sporting Goods
05.2011 - 05.2014
High School Diploma -
Foothill High School