Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
References
Timeline
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William Royster

William Royster

Gilbert,AZ

Summary

Proven leader with extensive experience in retail management and talent development. Expert in strategic business growth and employee engagement, with a track record of enhancing store performance and achieving revenue growth. Skilled in team leadership, customer service, and operational systems.

Overview

11
11
years of professional experience

Work History

Store Manager

Starbucks
Scottsdale, Arizona
11.2023 - Current
  • Led the store to top district performance by enhancing team skills.
  • Managed profit and loss analysis to identify growth opportunities.
  • Built strong peer relationships and supported peers by utilizing deep-dive observations and various system checks.
  • Mentored and trained emerging leaders using proven methods, company tools, and custom accountability trackers.
  • Utilized prioritizing and planning skills to manage my store and support district outliers efficiently.

Store Manager

Starbucks
Skokie, IL
10.2018 - 11.2023
  • Utilized proven methods to oversee multiple locations simultaneously.
  • Examined Profit and Loss statements to uncover growth opportunities and grew business despite locations fluctuating dynamics.
  • Created an effective approach for developing talent within our district, and led our Employee Development Sector.
  • Spearheaded diversity and inclusion initiatives within the district.
  • Provided leadership, insight, and mentoring to newly hired leaders to supply knowledge of various company systems and tools.

General Manager

Relax the back
Chicago, Illinois
11.2014 - 10.2018
  • Boosted annual revenue by fluctuating rates of 10% to 17% using strategic planning and marketing.
  • Achieved $500K in personal sales annually.
  • Led store to achieve consecutive Best Customer Service awards for two years.
  • Revitalized a waning Medical Marketing Program, resulting in it contributing 25% of the revenue.
  • Recruited and mentored effective sales associates throughout the Chicagoland area.
  • Managed several Chicagoland locations and supervised the delivery team.

Assistant Manager

Relax the back
09.2013 - 11.2014
  • Advanced career following successful tenure as Delivery/Warehouse Manager.
  • Mastered all aspects of the job from foundational to advanced levels.
  • Educated and trained, newly hired associates.
  • Established measurable objectives for each employee in the Delivery and Sales Team.
  • Consistently achieved $500K in personal sales annually.

Education

Bachelor of Arts - Political Science

Loyola University of Chicago
Chicago, IL
06-2011

Bachelor of arts & science - Political Science

Morehouse College
Atlanta
06.2010

Skills

  • Talent Acquisition
  • Strategic Development
  • Communication
  • Effective Team Leadership
  • Goal Achievement Planning
  • Analyzing P&L Statements
  • Leadership Development
  • Establishing Operational Systems
  • Operational Agility
  • Employee Engagement
  • Business Growth Strategy
  • Event Management
  • Customer Service Excellence
  • Financial Budgeting
  • Effective Planning Skills
  • Strategic Calendar Coordination
  • Promotional planning
  • Maximizing profitability
  • Shift scheduling
  • Procedural Compliance
  • Conducting Performance Reviews
  • Team Culture Enhancement

Volunteer Experience

  • Co-Founder, Black SonRise, A non-for-profit organization that seeks to strengthen the literary abilities of young African American boys in District 65 through literacy and leisure.
  • Head, Inclusion & Diversity Pillar for Starbucks D149
  • Head, Partner Development Pillar for Starbucks D149
  • Basketball Coach, Evanston Feeder program

References

References available upon request.

Timeline

Store Manager

Starbucks
11.2023 - Current

Store Manager

Starbucks
10.2018 - 11.2023

General Manager

Relax the back
11.2014 - 10.2018

Assistant Manager

Relax the back
09.2013 - 11.2014

Bachelor of Arts - Political Science

Loyola University of Chicago

Bachelor of arts & science - Political Science

Morehouse College

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William Royster