Richard Souvannaraj
Springdale,Arkansas
Summary
Dedicated Sales Professional experienced in territory management and client acquisition. Delivered significant contributions through strategic planning and negotiation, while fostering strong client relationships and adapting to market dynamics. Committed to leveraging business management degree to support team objectives and drive company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Central States Mfg., Inc.
Lowell, AR
07.2014 - Current
- Developed and executed territory sales strategies to drive revenue growth.
- Revenue Growth: Drove a 40%+ increase in sales revenue across strategic key accounts by identifying upsell opportunities and executing targeted account plans.
- Territory & Account Management: Strategically managed multiple diverse regional territories and oversaw a high-volume portfolio of 100+ active client accounts, consistently maintaining strong relationships and high retention rates.
- Cultivated relationships with key clients, resulting in enhanced customer satisfaction and loyalty.
- Managed territory with fluctuating sales, multitasking to align departmental workflows and deliver exceptional customer service while achieving objective duty goals.
- Performance Excellence: Recognized as a top performer through multiple company accolades, securing official certificates and awards for:
Margin Dollar Achievement (maximizing gross profit)
Margin Percentage Excellence (maintaining high-profitability sales)
Budget Attainment (consistently meeting and exceeding sales quotas)
Volume Metrics (honored for top performance in Pounds Shipped)
Territory Sales Assistant
Central States Mfg., Inc.
05.2014 - 07.2014
- Assisted Territory Managers by double-checking and processing orders to ensure accuracy. Established rapport with customers to enhance customer service experiences. A positive personality is required to build customer relations. Handled customer phone inquiries to resolve issues and provide information.
- Assisted customers with product selection and inquiries to enhance service quality.
- Managed inventory levels and processed orders using ERP systems for operational efficiency.
- Collaborated with sales team to develop promotional materials and improve customer engagement strategies.
Trim Production Technician
Central States Mfg., Inc.
06.2013 - 05.2014
- Perform plastic wrapping metal trim. Handled lifting over 50 lbs., operated a forklift, managed wrap machine operations, and identified trim materials to meet trucking deadlines.
- Operated production machinery to ensure efficient manufacturing processes.
- Conducted quality control inspections to maintain high product standards.
- Collaborated with team members to streamline assembly line operations.
Education
Bachelor of Science - Business Management
University of Phoenix
Rogers, AR02-2014
Skills
- Sales closing
- Territory expansion
- Market expansion
- Revenue generation
- Growth retention
- Sales presentations
- Business development
- Partnership development
- Strategic planning
- Performance management
- Business management
- Team building
Certification
MBCI Audit Certificate - Building Products
Other Experience
I have gained experience in different work fields. Such as driving a forklift, using a digital caliper, cashier duties, chef duties, production processes, customer service, phone administrative, and computer skills as in Microsoft Word, Excel, PowerPoint, Outlook, 10 key, data processing, shipping, and label program. I have acquired the skills in data analyst and helpdesk support within the IT field. I have also completed my Excel I and Excel II courses. I speak two languages, English and Laotian.
Languages
Thai
Professional Working
Timeline
Territory Sales Manager
Central States Mfg., Inc.
07.2014 - Current
Territory Sales Assistant
Central States Mfg., Inc.
05.2014 - 07.2014
Trim Production Technician
Central States Mfg., Inc.
06.2013 - 05.2014
Bachelor of Science - Business Management
University of Phoenix