Richard Stevens
Rochester,NY
Summary
Accomplished Customer Service Representative with a proven track record at Bob Johnson's Auto, enhancing customer satisfaction through expert resolution of complaints and mastery in product knowledge. Leveraged problem-solving abilities and call center experience to boost customer retention. Demonstrates exceptional scheduling proficiency and a commitment to delivering superior service.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Bob Johnson's Auto
02.2010 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Transfer calls to departments
Customer Service Representative
Unisys
10.2003 - 11.2008
Schedule customer appointment
- Processed customer service orders promptly to increase customer satisfaction.
- Make outbound customer service calls to schedule events for clients
Skills
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Complaint resolution
- Data Entry
- Problem-solving abilities
- Multi-line phone talent
- Call center experience
- Customer Service
Timeline
Customer Service Representative
Bob Johnson's Auto
02.2010 - Current
Customer Service Representative
Unisys
10.2003 - 11.2008
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