Richard Todd
Fort Myers,Fl
Summary
More than 15 years successful experience in customer service with recognized strengths in up-scale food and beverage operation, event planning, problem-solving, trouble- shooting, public relations, and daily communication to guests and staff. Possess solid computer skills; excellent working knowledge of MS Word, Excel, PowerPoint, Outlook, Publisher, Aloha and MICROS systems. Well balanced, very organized, team player, and strong believer in team leadership. Possessing a solid commitment to success focusing on exceptional customer service, business growth, and recruitment.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Ford's Garage
11.2016 - 01.2022
- Purchased adequate quantities of food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Correctly calculated inventory and ordered appropriate supplies
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Achieved highest employee retention rate in region
Server, Shift Lead
Longhorn Steakhouse
Brandon, FL
01.2014 - 11.2016
- Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meal
- Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options
- Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
- Praised in customer surveys for friendliness and efficiency
- Recipient of Darden Restaurants’ Hospitality and Loyalty awards
Banquet Manager, Restaurant and Bar Manager
Fiddlesticks Country Club
Fort Myers, FL
06.2010 - 05.2013
- Organized all Food and Beverage activities with Golf Operations, Tennis, and the Clubhouse Manager for the seasonal calendar
- Managed schedules, payroll and labor expenses, hiring, training and counseling of staff members
- Hands-on knowledge of dining room, bar, and kitchen operations
- Organized floor planning, computer data entry, and menu setup
- Develop menus, wine lists, and programs to fit life style in the Fiddlesticks community
- Conduct purchase order of glassware, silverware, and paper/plastics
Education
Cleveland State University, Lorain County Community College
Skills
- Monitoring Food Preparation
- Equipment Maintenance and Repairs
- Building Maintenance
- Supply Ordering and Management
- Training and Onboarding
- Inventory Management
- Team Leadership
- Budget Administration
- Florida Manager Serve Safe
Timeline
Restaurant Manager
Ford's Garage
11.2016 - 01.2022
Server, Shift Lead
Longhorn Steakhouse
01.2014 - 11.2016
Banquet Manager, Restaurant and Bar Manager
Fiddlesticks Country Club
06.2010 - 05.2013
Cleveland State University, Lorain County Community College