Richard Trinkle
Union,WA
Summary
At Heart of Iowa Communications, I spearheaded IT initiatives, integrating custom solutions that enhanced operations and cut costs. My expertise in Network Administration and knack for Team Development led to a significant reduction in downtime and boosted helpdesk efficiency, achieving higher user satisfaction.
Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.
Overview
17
17
years of professional experience
Work History
IT Manager/Network Ad
Heart of Iowa Communications
11.2007 - 10.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Education
Master of Science - Information Technology Management
Touro Universtyi
San Diego, CA05-2007
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
Timeline
IT Manager/Network Ad
Heart of Iowa Communications
11.2007 - 10.2024
Master of Science - Information Technology Management
Touro Universtyi
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