Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Richard Underhill

West Fargo

Summary

Dynamic professional with extensive experience at Sam's Club, excelling in staff training and development. Proven track record in boosting sales through effective merchandising strategies and enhancing team performance. Skilled in problem-solving and inventory management, consistently achieving operational goals while fostering a positive work environment. Adaptable and committed to continuous improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fresh Assistant Manager

Sam's Club
11.2024 - 09.2025
  • Assisted in managing daily operations and team activities to ensure smooth workflow.
  • Supported inventory management by tracking stock levels and coordinating replenishment efforts.
  • Boosted store sales by implementing effective marketing strategies and promoting products to members.
  • Reduced associate turnover rate with effective hiring practices, onboarding programs, and continuous support for professional development.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained compliance with health code standards.
  • Evaluated associate performance and conveyed constructive feedback to improve skills.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Participated in team meetings to discuss performance goals and share feedback for continuous improvement.

Merchandise Assistant Manager

Sam's Club
08.2022 - 11.2024
  • Assisted in inventory management to ensure accurate stock levels and timely replenishment.
  • Coordinated product displays to enhance visual merchandising and attract customer attention.
  • Participated in training sessions to develop knowledge of merchandising standards and best practices.
  • Participated in regular store audits for compliance with merchandising standards, leading to improved visual appeal and member satisfaction.
  • Provided valuable input during merchandise planning meetings, contributing to the overall success of seasonal launches.
  • Contributed to the achievement of store KPIs by accurately analyzing weekly reports and implementing necessary action plans for improvement.
  • Coordinated cross-departmental meetings to address operational challenges and streamline communication.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.

Produce Team Lead

Sam's Club
01.2022 - 07.2022
  • Supervised fresh department teams to ensure adherence to safety standards and operational protocols.
  • Streamlined workflow processes, enhancing productivity and minimizing downtime across production lines.
  • Trained and mentored new team members on equipment operation and best practices for efficient output.
  • Implemented quality control measures to maintain product standards and reduce waste in production cycles.
  • Led daily team meetings to review objectives, address challenges, and motivate staff towards achieving targets.
  • Improved produce quality by implementing rigorous inspection and inventory management processes.
  • Kept tidy and organized area to comply with cleanliness standards.

Merchandising Team Lead

Sam's Club
01.2021 - 01.2022
  • Led merchandising team to optimize product placement and enhance member experience.
  • Developed and implemented visual merchandising strategies to drive sales growth.
  • Trained and mentored team members on inventory management and display techniques.
  • Conducted regular audits of merchandise displays for compliance with company standards.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Implemented planograms to create consistent visual presentations.
  • Improved store appearance with effective merchandising strategies, driving member satisfaction and repeat business.

Front End Team Lead

Sam's Club
02.2020 - 01.2021
  • Led team in executing operational strategies to enhance productivity and efficiency.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Furthered team members understanding of Sam's Clubs membership options and credit card to further boost effectiveness of associate conversations with members.

Cashier

Sam's Club
04.2018 - 02.2020
  • Processed member transactions accurately, ensuring efficient checkout experiences.
  • Maintained high standards of cleanliness and organization in checkout area.
  • Assisted members with product inquiries, enhancing overall shopping experience.
  • Collaborated with team members to streamline operations during peak hours.
  • Resolved member concerns quickly, fostering a positive store environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with Members to encourage repeat business.

Order Picker

Coke Cola
08.2016 - 05.2019
  • Trained new staff on order picking processes and safety protocols effectively.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

No Degree - Mechanical Engineering

North Dakota State University
Fargo, ND

Skills

  • Staff training and development
  • Technical skills
  • Problem solving
  • Fast learning and retainment of knowledge
  • Adaptability

Certification

Certified Forklift Driver

Certified Scissor Lift Driver

Certified Electric Jack

Certified PLE Trainer

Languages

English
Native or Bilingual

Interests

  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Outdoor Recreation
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Fresh Assistant Manager

Sam's Club
11.2024 - 09.2025

Merchandise Assistant Manager

Sam's Club
08.2022 - 11.2024

Produce Team Lead

Sam's Club
01.2022 - 07.2022

Merchandising Team Lead

Sam's Club
01.2021 - 01.2022

Front End Team Lead

Sam's Club
02.2020 - 01.2021

Cashier

Sam's Club
04.2018 - 02.2020

Order Picker

Coke Cola
08.2016 - 05.2019

No Degree - Mechanical Engineering

North Dakota State University

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