Richard Valdez
Pomona,CA
Summary
Effectively resolving customer inquiries ensuring high service standards and operational success. As well as developing customers and coworkers relationships. Money accuracy and management.
Professional retail worker with strong experience and readiness for this role. Demonstrates exceptional skills in handling transactions, managing cash registers, and providing superior customer service. Known for effective teamwork, adaptability, and results-driven approach in fast-paced environments. Possesses excellent communication skills, attention to detail, and reliable work ethic.
Overview
11
11
years of professional experience
Work History
Forklift Operator
Staffing Agency
Ontario, CA
12.2025 - Current
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment, ensuring compliance with safety protocols.
- Collaborated with team members to optimize inventory management and streamline operations.
- Assisted in training new operators on safe forklift operation and warehouse procedures.
Sales Associate
Walmart
Ontario, CA
07.2025 - 11.2025
- Provided product knowledge training to new associates for improved service quality.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in promotional events to boost store visibility and sales engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Circle K
Upland, CA
11.2023 - 06.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels by restocking shelves and conducting regular stock checks.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and best practices for efficient service.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Monitored cash register balances to ensure accuracy throughout shifts, minimizing discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Assistant Machine Operator
International Paper
Ontario, CA
10.2020 - 10.2023
- Operated machinery to assist in production line efficiency and adherence to safety protocols.
- Monitored equipment performance, identifying issues and coordinating maintenance with senior operators.
- Conducted quality checks on finished products to ensure compliance with industry standards.
- Supported team in troubleshooting operational challenges, enhancing overall workflow productivity.
- Assisted in training new employees on machine operation and safety procedures, fostering a collaborative environment.
- Maintained accurate records of production data, contributing to consistent reporting and analysis efforts.
- Ensured product quality through thorough visual inspections, identifying any defects or discrepancies before packaging.
Delivery Driver
Coco USA
Ontario, CA
11.2018 - 09.2020
- Resolved customer inquiries and issues promptly, fostering positive relationships with clients.
- Monitored vehicle maintenance needs, ensuring reliability and longevity of delivery fleet equipment.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
Marson's Inc
City Of Industry, CA
12.2015 - 10.2018
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and documentation for compliance and operational transparency.
- Executed timely route planning to optimize delivery schedules and enhance customer satisfaction.
- Trained new drivers on best practices for safe driving and efficient delivery methods.
- Implemented process improvements that reduced delays in delivery timelines by streamlining operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Associate
PacSun-Pacific Sunwear
West Covina, CA
10.2014 - 01.2015
- Assisted customers with product selection to enhance shopping experience.
- Maintained visual merchandising standards to align with brand guidelines.
- Processed transactions efficiently at point-of-sale system.
- Collaborated with team members to meet daily sales goals.
- Managed inventory levels through regular stock checks and replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
West Covina High Scchool
West Covina, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product knowledge
- Attention to detail
- ID verification
- Daily reporting
Timeline
Forklift Operator
Staffing Agency
12.2025 - Current
Sales Associate
Walmart
07.2025 - 11.2025
Cashier
Circle K
11.2023 - 06.2024
Assistant Machine Operator
International Paper
10.2020 - 10.2023
Delivery Driver
Coco USA
11.2018 - 09.2020
Delivery Driver
Marson's Inc
12.2015 - 10.2018
Sales Associate
PacSun-Pacific Sunwear
10.2014 - 01.2015
High School Diploma -
West Covina High Scchool