Richard L Thomas
Westover,WV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Parts and Service Director
VW Audi of Clarksburg
2022.10 - 2024.01
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Increased gross profit 40% at Audi Volkswagen location.
- Increased gross profit 125% increase at newly acquired Volkswagen of Morgantown.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
Service Director
CJDRF of Morgantown
2022.01 - 2022.10
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Increased gross profit 238%
Parts and Service Director
Camping World
2021.06 - 2022.01
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Opened West Virginia 1st location
Service Director
Tri Star Motors
2018.12 - 2021.04
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Manage daily operations at three locations Chrysler, Chevrolet, and Nissan
- Opened newly acquired Chevrolet location
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
Service Director
John Howard Motors
2016.08 - 2018.05
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Increased gross profit 25% in first year
- Track and maintain Customer Service Index scores which improved by 30 points
- Manage daily operations at two locations, Subaru and Nissan
Parts and Service Director
Day Hyundai
2014.04 - 2016.08
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Boosted department profitability with effective pricing strategies and cost control measures.
Service Advisor
Urse Dodge Chrysler Jeep Ram
2012.05 - 2014.07
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Education
High School Diploma -
University High School
Morgantown, WV05.1997
Skills
- Automotive Industry Knowledge
- Scheduling and Planning
- Sales Support
- Team Leadership
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Verbal and written communication
- MS Office
Accomplishments
- Successfully managed and led teams, Implemented training programs, and improved operational efficiency
- Collaborate effectively with all staff, and have the ability to manage multiple projects simultaneously while meeting deadlines with high standards of quality.
Timeline
Parts and Service Director
VW Audi of Clarksburg
2022.10 - 2024.01
Service Director
CJDRF of Morgantown
2022.01 - 2022.10
Parts and Service Director
Camping World
2021.06 - 2022.01
Service Director
Tri Star Motors
2018.12 - 2021.04
Service Director
John Howard Motors
2016.08 - 2018.05
Parts and Service Director
Day Hyundai
2014.04 - 2016.08
Service Advisor
Urse Dodge Chrysler Jeep Ram
2012.05 - 2014.07
High School Diploma -
University High School
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