Richard Sager
Washington
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Charlie Palmer Steak. Proven track record in training and mentoring staff, enhancing guest experiences, and implementing efficient operational procedures. Adept at multitasking and maintaining high cleanliness standards, ensuring memorable dining experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Charlie Palmer Steak
Washington, DC
06.2021 - 11.2024
- Delivered exceptional customer service, enhancing dining experiences for guests.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
Lead Server Trainer
Woodmont Grill
Bethesda, MD
02.2017 - 03.2020
- Developed and implemented training programs for new servers to enhance service quality.
- Mentored staff in menu knowledge and customer service techniques to ensure consistent guest experiences.
- Coordinated onboarding processes, reducing training time while maintaining high standards of service.
- Assessed staff performance and provided constructive feedback to improve operational efficiency.
New Store Opening Manager
P.F. Chang's Bistro
Chevy Chase, MD
06.2013 - 01.2017
- Led daily operations ensuring optimal service and guest satisfaction.
- Oversaw staff training programs to enhance team performance and efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Developed and maintained standard operating procedures for restaurant openings.
Front Desk Concierge
The Grand Hyatt
Washington, DC
01.2011 - 12.2013
- Managed guest check-in and check-out processes efficiently, ensuring a seamless experience.
- Provided concierge services, including restaurant reservations and local attraction recommendations.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction levels.
- Trained new front desk staff on operational procedures and customer service standards.
Server
Ruth's Chris Steakhouse
Fairfax, VA
03.2008 - 11.2010
- Assisted in inventory management, monitoring stock levels to prevent shortages.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Implemented upselling techniques to enhance guest experiences and increase revenue.
- Developed strong relationships with regular patrons, fostering a welcoming environment.
Education
Master of Science - Geography & Geology
University of Maryland
MD05-2008
Bachelor of Science - Geography
University of Maryland
College Park, MD05-2006
High School Diploma -
Atholton High School
Columbia05-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Allergy awareness
- Beverage preparation
- Inventory management
- Tableside etiquette
- Guest seating
- Table setting
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Wine service
- Banquet coordination
- Wine pairings
- Multitasking and organization
- Shift management
- Upselling techniques
- Positive and professional
- Positive guest interactions
- Point of sale (POS) system operations
- Server training
- Check payment processing
- Special dietary requirements
- Team member support
- Liquor, wine, and food service
- Team player
- Warm and friendly
- Multitasking Abilities
- Team leadership
- Excellent communication
Certification
T.I.P.S Certifaction
Timeline
Server
Charlie Palmer Steak
06.2021 - 11.2024
Lead Server Trainer
Woodmont Grill
02.2017 - 03.2020
New Store Opening Manager
P.F. Chang's Bistro
06.2013 - 01.2017
Front Desk Concierge
The Grand Hyatt
01.2011 - 12.2013
Server
Ruth's Chris Steakhouse
03.2008 - 11.2010
Master of Science - Geography & Geology
University of Maryland
Bachelor of Science - Geography
University of Maryland
High School Diploma -
Atholton High School