Richelle Felix
Orlando,FL
Summary
Energetic customer service team member bringing 30 years background in customer service industry. Talent in fostering repeat business through advanced interpersonal skills. Outgoing and friendly with strong drive to succeed.
Overview
32
32
years of professional experience
Work History
Train Attendant
Brightline
07.2023 - Current
- Delivered informative announcements over the train''s public address system regarding upcoming stops, delays, or other relevant updates.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
- Assisted individuals with special needs or disabilities in accessing accommodations or navigating through train cars as needed.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
Server
Chilis
01.2010 - 11.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Tour Guide
Orlando's Vip's
02.2017 - 08.2017
- Developed guest relationships to achieve high level of satisfaction.
- Created tour programs with focus on providing positive guest experiences.
- Managed guest financial transactions and collected payments via cash, check and payment card.
- Answered questions, pointed out overlooked features, and offered further details about theme parks to educate visitors.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Server
Red Lobster
06.2005 - 12.2009
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
RTM Clerk
Lowes Home Improvement Stores
05.1999 - 06.2005
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Performed returns to manufacturer for credit for faulty items.
- Returned all items for buybacks by processing paperwork, counting, boxing, and shipping back all items.
- Prevented key account losses by researching discrepancies for corrective action.
Customer Service Associate
True Value Hardware Store
10.1992 - 05.1999
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mixed and matched paints according to customer specifications.
- Loaded and unloaded packages from loading dock and stocked shelves.
- Arranged product on shelves following merchandising guidelines.
- Broke down and discarded empty packaging and boxes after stocking products.
- Inspected items received for damage or other issues.
- Operated tracking scanners to update and maintain accurate inventory information.
Education
High School Diploma -
Schuylkill Haven High School
Schuylkill Haven, PA05.1991
Skills
- Point of Sale (POS) System Operations
- Menu Memorization
- High-Volume Dining
- Check Payment Processing
- Food Safety Understanding
- Liquor, Wine and Food Service
- Service Oriented
Timeline
Train Attendant
Brightline
07.2023 - Current
Tour Guide
Orlando's Vip's
02.2017 - 08.2017
Server
Chilis
01.2010 - 11.2020
Server
Red Lobster
06.2005 - 12.2009
RTM Clerk
Lowes Home Improvement Stores
05.1999 - 06.2005
Customer Service Associate
True Value Hardware Store
10.1992 - 05.1999
High School Diploma -
Schuylkill Haven High School