Richelle Ramirez
Miami
Summary
Developed skills in fast-paced hospitality environment, including exceptional guest relations and efficient team coordination. Transitioning into new field with strong foundation in managing high-pressure situations and providing top-notch service. Seeking to leverage these transferable skills to make meaningful impact in different professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Hostess
Deering Bay Yacht & Country Club
01.2025 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Veterinary Assistant
Banfield
02.2024 - 09.2024
- Scheduled appointments, checked in animals and completed paperwork to back up receptionists
- Registered animal information, history and reason for visit on database
- Assisted with keeping pets safe, consistently following optimal processes
- Monitored development and recovery of animals after surgery
- Administered medication to animals as prescribed
- Restrained animals using compassionate techniques to prevent harm to pets or staff
- Cleaned treatment areas, examination rooms and laboratories to maintain sanitation standards
Cashier
Crema Gourmet Espresso Bar
03.2024 - 08.2024
- Balanced cash drawer at the beginning and end of each shift
- Stocked store shelves and end-caps with merchandise
- Promoted loyalty programs and store cards
- We have provided information to customers about the menu and services
- Gave customers full attention and attended to their needs
- They kept clean, organized, and well-stocked checkout areas
- Engaged customers in pleasant conversation while completing cash register transactions
Starbucks Barista
Target
02.2023 - 01.2024
- Used upselling techniques to boost order value, generating additional revenue
- Retained knowledge of menu items to assist customers with beverage selections
- Prepared beverages with speed and accuracy to minimize customer wait times
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Suggested food and pastry items to complement beverage orders
Education
Associate of Arts - Interior Architecture
Miami Dade College
Kendall, FL05-2026
Skills
- Adaptability
- Customer Service
- Creative
- Exceptional communication
- Guest service
- Reservation coordination
- Dining area maintenance
- Office organization
- Problem-solving
- Reliability and punctuality
Language
English - Native
Spanish - Fluent
Certification
- ServSafe
- Microsoft Word Certification
Timeline
Head Hostess
Deering Bay Yacht & Country Club
01.2025 - Current
Cashier
Crema Gourmet Espresso Bar
03.2024 - 08.2024
Veterinary Assistant
Banfield
02.2024 - 09.2024
Starbucks Barista
Target
02.2023 - 01.2024
Associate of Arts - Interior Architecture
Miami Dade College
Similar Profiles
Lazaro Oscar Perez PochLazaro Oscar Perez Poch
Maintenance at Deering Bay Yacht & Country ClubMaintenance at Deering Bay Yacht & Country Club
Sophia Marie ZayasSophia Marie Zayas
Head Hostess at Deering Bay Yacht & Country ClubHead Hostess at Deering Bay Yacht & Country Club
Dennis KargeDennis Karge
Outside Service Staff Member at Deering Bay Yacht & Country ClubOutside Service Staff Member at Deering Bay Yacht & Country Club