Richey Sawyer
Flower Mound,TX
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 21 years of service-focused experience.
Overview
19
19
years of professional experience
Work History
Senior Customer Advocate
TIAA
11.2007 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Personal Banker
JPMorgan Chase
04.2006 - 11.2007
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Financial Services Specialist
State Farm Insurance Company
01.2005 - 08.2005
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed and implemented risk management strategies to minimize financial losses.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
Education
Bachelor of Arts - History And Political Science
Southeastern Louisiana University
Hammond, LA05.2002
No Degree - Business Administration
The Citadel
Charleston, SCSkills
- Financial Counseling
- Educating Customers
- Customer Transactions
- Inbound Call Management
- Customer Care
- Resolving Participant Issues
- Training Junior Team Members
Accomplishments
Graduated from Officer Candidate School in Fort Benning, GA and was commissioned as a Second Lieutenant in the Louisiana National Guard.
Timeline
Senior Customer Advocate
TIAA
11.2007 - Current
Personal Banker
JPMorgan Chase
04.2006 - 11.2007
Financial Services Specialist
State Farm Insurance Company
01.2005 - 08.2005
Bachelor of Arts - History And Political Science
Southeastern Louisiana University
No Degree - Business Administration
The Citadel
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