Richie Luther
Orlando
Summary
Knowledgeable Hospitality Team Member with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
06.2022 - 05.2026
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Ensured compliance with safety regulations and protocols during all flight operations.
- Assisted in emergency procedures, maintaining calm and providing clear instructions to passengers.
- Collaborated with crew members to optimize cabin operations and improve efficiency.
- Conducted pre-flight checks on safety equipment, ensuring readiness for all flights.
- Addressed passenger inquiries effectively, resolving issues to enhance overall travel experience.
- Monitored cabin conditions throughout flights, adjusting services based on passenger needs and feedback.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Front Desk Agent
Loews Hard Rock Hotel
01.2021 - 06.2022
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest experience.
- Collaborated with housekeeping and maintenance teams to ensure room readiness.
- Monitored inventory of front desk supplies, ensuring adequate stock levels at all times.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Bellmen
Loews Hard Rock Hotel
01.2020 - 01.2021
- Assisted guests with luggage transport and check-in procedures, enhancing overall guest experience.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues efficiently.
- Coordinated with front desk staff to ensure smooth guest arrivals and departures, improving operational flow.
- Maintained cleanliness and organization of lobby areas, contributing to a welcoming atmosphere for guests.
- Managed the storage of guest belongings securely, ensuring safety and accessibility during their stay.
- Developed efficient luggage handling processes that minimized wait times for guests during peak hours.
- Escorted guests to assigned rooms and transported luggage.
Ramp Agent / Gate Agent / Ticket Agent
Menzies Aviation / Frontier Airlines
01.2020 - 01.2021
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes to optimize loading and unloading efficiency.
- Conducted safety inspections on equipment and work areas to maintain compliance with regulations.
- Supervised team members in performing ramp operations, ensuring adherence to company standards.
- Implemented best practices for cargo management, enhancing operational workflows and reducing delays.
- Trained new staff on safety protocols and operational procedures for ramp activities.
- Analyzed workflow inefficiencies, recommending solutions to improve overall productivity of ramp operations.
- Ensured accurate documentation of all cargo movements in compliance with airline policies and procedures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Luggage Coordinator
Loews Endless Summer
01.2019 - 01.2020
- Provided exceptional guest service by greeting and assisting guests with luggage.
- Coordinated transportation arrangements, ensuring timely pickups and drop-offs for guests.
- Communicated effectively with front desk staff to streamline check-in and check-out processes.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Oversaw luggage handling processes to ensure timely and accurate service delivery.
- Implemented process improvements, reducing delays in baggage retrieval by optimizing workflows.
Recreation Supervisor
Loews Hotel Cabana Bay Beach Resort
01.2017 - 01.2019
- Supervised daily recreation activities, ensuring guest satisfaction and safety.
- Developed and implemented engaging programs for diverse age groups.
- Trained and mentored team members on best practices in recreation services.
- Coordinated special events, enhancing guest experiences through unique offerings.
- Supervised lifeguard team, ensuring adherence to safety protocols and regulations.
- Conducted training sessions, enhancing staff skills in emergency response and rescue techniques.
- Coordinated schedules for lifeguards, optimizing coverage during peak hours and events.
- Evaluated performance of lifeguards, providing constructive feedback to foster professional development.
- Led safety drills and emergency simulations, reinforcing preparedness among staff and patrons.
- Improved staff performance through regular training sessions and skill assessments.
Life Guard
Loews Cabana Bay Beach Resort
01.2016 - 01.2017
- Monitored pool areas to ensure guest safety and adherence to policies.
- Administered first aid and CPR in emergency situations.
- Conducted routine safety inspections of pool facilities and equipment.
- Communicated effectively with guests regarding safety regulations and procedures.
- Trained new lifeguards on operational protocols and emergency response techniques.
- Collaborated with management to improve safety standards and guest experience.
- Led team drills to enhance emergency response readiness among staff members.
- Developed strategies to promote safe swimming practices for guests of all ages.
Life Guard
SeaWorld Aqutica
01.2015 - 01.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Passenger assistance
- Problem-solving
- Issue resolution
- Calm under pressure
- Guest services
Timeline
Flight Attendant
Spirit Airlines Inc.
06.2022 - 05.2026
Front Desk Agent
Loews Hard Rock Hotel
01.2021 - 06.2022
Bellmen
Loews Hard Rock Hotel
01.2020 - 01.2021
Ramp Agent / Gate Agent / Ticket Agent
Menzies Aviation / Frontier Airlines
01.2020 - 01.2021
Luggage Coordinator
Loews Endless Summer
01.2019 - 01.2020
Recreation Supervisor
Loews Hotel Cabana Bay Beach Resort
01.2017 - 01.2019
Life Guard
Loews Cabana Bay Beach Resort
01.2016 - 01.2017
Life Guard
SeaWorld Aqutica
01.2015 - 01.2017
High School Diploma -
Freedom High School