- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Attending sporting events
- Live music
- Volunteering
- Baseball Coaching
Richie Mays
Cincinnati,OH
Summary
Detail-oriented hospitality professional with a proven track record in delivering outstanding customer service and managing multiple tables in high-volume settings. Expertise in cash handling and staff training, focused on creating memorable guest experiences.
Overview
6
6
years of professional experience
Work History
Server
Adriatico's
Cincinnati, OH
09.2022 - Current
- Delivered prompt and courteous service to enhance customer satisfaction.
- Managed multiple tables efficiently during high-volume service periods.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu items, restaurant policies, and service techniques.
- Handled cash transactions accurately, maintaining accountability for daily sales.
- Resolved guest complaints efficiently, enhancing overall dining experience.
- Greeted new customers, discussed specials, and took drink orders.
Field Technician
Motz Turf Farms
Cincinnati, OH
04.2023 - 08.2023
- Operated and maintained turf care equipment to ensure optimal performance and reliability.
- Assisted in the installation of irrigation systems, enhancing water efficiency for turf management.
- Monitored turf health, identifying issues and implementing corrective measures to improve growth conditions.
- Collaborated with team members to develop improved processes for turf maintenance operations.
Lifeguard
Kings Island
Cincinnati, OH
04.2021 - 09.2021
- Monitored pool areas for safety compliance and emergency response readiness.
- Enforced facility rules to maintain a safe environment for guests and staff.
- Conducted regular inspections of rescue equipment and maintained cleanliness standards.
- Provided first aid and CPR assistance to patrons as needed, ensuring immediate care.
- Trained new lifeguards on safety protocols, emergency procedures, and customer service techniques.
Ride Operator
Kings Island
Cincinnati, OH
04.2020 - 11.2020
- Operated and monitored ride systems to ensure guest safety and satisfaction.
- Conducted pre-ride inspections to maintain equipment functionality and compliance with safety standards.
- Responded swiftly to guest inquiries and concerns, providing exceptional customer service during peak times.
Education
Bachelor of Science -
Sycamore High School
Cincinnati, OHBachelor of Science - Real Estate
University of Cincinnati
Cincinnati, OH12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
Interests
Timeline
Field Technician
Motz Turf Farms
04.2023 - 08.2023
Server
Adriatico's
09.2022 - Current
Lifeguard
Kings Island
04.2021 - 09.2021
Ride Operator
Kings Island
04.2020 - 11.2020
Bachelor of Science -
Sycamore High School
Bachelor of Science - Real Estate
University of Cincinnati