Rick Arcolas
San Diego,CA
Summary
Diligent and detail-oriented professional with a solid foundation in optical dispensing, offering expertise in fitting and adjusting eyewear to ensure optimal patient satisfaction. Proven ability to deliver exceptional customer service while effectively managing lens selection and inventory. Committed to enhancing the overall client experience through attentive care and tailored eyewear solutions. Strong advocate for quality and precision in all aspects of optical services. Diligent Optician offers a proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and work closely with customers to help select eyewear. Considered a valuable team member with good task prioritization and organizational skills.
Overview
31
31
years of professional experience
Work History
Licensed Dispensing Optician
America's Best Contact and Eyeglasses
02.2023 - 06.2025
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
Lead Lab Manager of Five Stores
EYEGLASS WORLD
04.2017 - 02.2023
- Overseeing 5 Labs across San Diego County
- Clairemont
- Point Loma
- Vista
- Oceanside
- Escondido
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians.
- Set and oversaw quality assurance guidelines for laboratory work.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Assistant Lab Manager
LENSCRAFTERS
02.1998 - 08.2008
- Opening/Closing Full-Service Lab
- Ordering Lab & Store Supplies
- Supervising Lab Technicians
- Organizing Work Schedule
- Job Verification of Eyewear
- Equipment Maintenance & Repair
- Store Safety Coordinator & Trainer
- Retail Sales & Customer Service
Laboratory Technician
EYEWORLD
07.1996 - 01.1998
- Opening/Closing Full-Service Lab
- Ordering Lenses & Lab Supplies
- Maintenance & Repair of Equipment
- Providing One-Hour Service
Laboratory Technician
EMART EXPRESS
07.1994 - 03.1996
- Opening/Closing Full-Service Lab
- Grinding Various Types of Lenses to Specific Prescriptions
- Edge/Tint/Mounting Lenses
- Job Verification and Retail Sales Dispensing of Eyewear
- Inventory Control Procedures for Materials Used in Lab
Education
94 B 10 Cook - Cooking
United States Army
Fort Jackson, SCCertified Optical Laboratory Technician - undefined
EDUTECH Professional Colleges
San Diego, CA06.1993
Associates of Occupational Studies Degree - Medical Specialties
California College San Diego
San Diego, CA02.2013
Skills
- Machine repair expertise
- 2G generator troubleshooting
- Experienced with 7EX edger maintenance
- Cylinder machining expertise
- CS7 layout optimization
- AIT Blocker
- Marco Lensmeter
- Time management
- Professionalism and ethics
- Motivational skills
Timeline
Licensed Dispensing Optician
America's Best Contact and Eyeglasses
02.2023 - 06.2025
Lead Lab Manager of Five Stores
EYEGLASS WORLD
04.2017 - 02.2023
Assistant Lab Manager
LENSCRAFTERS
02.1998 - 08.2008
Laboratory Technician
EYEWORLD
07.1996 - 01.1998
Laboratory Technician
EMART EXPRESS
07.1994 - 03.1996
Certified Optical Laboratory Technician - undefined
EDUTECH Professional Colleges
Associates of Occupational Studies Degree - Medical Specialties
California College San Diego
94 B 10 Cook - Cooking
United States Army
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