Rick Bourgoin

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Approved regular payroll submissions for 15 employees.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Analyzed and located malfunctions in brakes, motors, switches and control systems.
• Maintained accurate records of time and materials required to perform repairs and service.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Ordered repair parts quickly to prevent delays in projects and repair work.

• As one of top service writers in the company I was sent to multiple stores along the gulf coast to bring store numbers up. I managed the Gulf breeze shop, Panama City Beach shop and Ft.Walton Beach shop during this time. I eventually was sent to manage our biggest store in Destin, Fl where I currently work as a manager and service writing.

• Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Reworked positions and workflow based on individual abilities and production targets.
• Maintained heavy equipment, tools, and machinery.
• Moved equipment between job locations using truck and trailer.
• Operated machining equipment safely with the team.

Fleet Manager:

• Mechanic maintenance on over 8 fleet trucks and trailers company-wide.