Rick Contreras
Gladstone
Summary
Dedicated Customer Account Representative with strong negotiation skills and a focus on client retention strategies. Proven ability to enhance customer satisfaction through efficient issue resolution and data accuracy.
Overview
12
12
years of professional experience
Work History
Customer Account Representative
Parker
Portland, OR
01.2019 - Current
- Managed customer inquiries, providing timely resolutions to enhance satisfaction.
- Processed account changes and updates efficiently, ensuring data accuracy.
- Trained new representatives on company policies and customer service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Repair Technician
Parker
Portland, OR
01.2018 - 01.2019
- Diagnosed and repaired alternator systems to ensure optimal performance.
- Conducted routine maintenance on equipment to prevent failures and extend lifespan.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Trained junior technicians on repair processes and safety protocols, enhancing team efficiency.
Shipping Clerk
Parker
Portland, OR
01.2016 - 01.2018
- Processed incoming and outgoing shipments, ensuring timely and accurate deliveries.
- Maintained inventory records using warehouse management systems, improving tracking efficiency.
- Oversaw packaging operations, ensuring compliance with quality and safety standards.
Material Handler
Parker
Portland, OR
01.2014 - 01.2016
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems to ensure stock availability.
- Collaborated with team members to streamline material handling processes, enhancing productivity across shifts.
Education
High School Diploma -
El Camino High School
Oceanside, CASkills
- Strong negotiation
- Data entry proficiency
- Client retention strategies
- SAP software expertise
Timeline
Customer Account Representative
Parker
01.2019 - Current
Repair Technician
Parker
01.2018 - 01.2019
Shipping Clerk
Parker
01.2016 - 01.2018
Material Handler
Parker
01.2014 - 01.2016
High School Diploma -
El Camino High School