Rickey Williams
Sausalito,CA
Summary
Enterprising leader successful in leading every facet of new and ongoing business operations. Strategic thinker, problem resolution, business development, customer relations, and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
17
17
years of professional experience
Work History
Manager
A+ Holden
Terrell, Texas
09.2015 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
Licensed Electrician
Kole Electric
Sunnyvale, TX
09.2018 - 01.2021
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Worked with various types of cableways, conduits and other electrical raceways.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Stored and maintained power tools and equipment for each job.
- Installed, maintained, repaired and tested equipment for electricity generation and utilization.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors and wire and cable cutters to complete fast-paced work.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
- Identified areas of potential state safety code violations and implemented revisions.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Enhanced quality control by inspecting condition of equipment and tools.
- Conducted site visits to plan placement of equipment and interconnection to site's existing electrical system.
- Owned and addressed client needs and product issues from inception to resolution.
- Tested equipment tools such as oscilloscopes, ammeters and test lamps.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs
- Installed, maintained, repaired and tested equipment for electricity generation and utilization
- Installed ground leads and connected power cables to equipment
- Performed routine and complex maintenance and repairs on various electrical equipment
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors and wire and cable cutters to complete fast-paced work
- Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters
- Stored and maintained power tools and equipment for each job
- Visited client sites to confirm space and layout restrictions for equipment installations
- Enhanced quality control by inspecting condition of equipment and tools
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers
Licensed Electrician
Parsec Electric
Terrell, Texas
03.2016 - 01.2021
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Worked with various types of cableways, conduits and other electrical raceways.
- Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Stored and maintained power tools and equipment for each job.
- Installed, maintained, repaired and tested equipment for electricity generation and utilization.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors and wire and cable cutters to complete fast-paced work.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
- Owned and addressed client needs and product issues from inception to resolution.
- Tested equipment tools such as oscilloscopes, ammeters and test lamps.
- Installed and wired electrical transformers, service panels and circuit breakers
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting
- Installed, maintained, repaired and tested equipment for electricity generation and utilization
- Installed ground leads and connected power cables to equipment
- Performed routine and complex maintenance and repairs on various electrical equipment
- Worked with various types of cableways, conduits and other electrical raceways
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements
- Inspected worksites and installations to verify compliance with state safety codes
- Stored and maintained power tools and equipment for each job
- Visited client sites to confirm space and layout restrictions for equipment installations
Manager of Sales and Production
D&K Auto Sales
Garland, Texas
08.2015 - 10.2019
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Developed and implemented comprehensive salesperson training program.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Resolved customer issues quickly and managed over 50 accounts to increase sales and meet quotas.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Initiated new sales and marketing plans for product rollouts, distribution and media strategy.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Interpreted sales and pricing policies to departmental personnel and customers
- Resolved customer issues quickly to close deals and boost client satisfaction
Education
Master of Comp Tech - Comp Tech
Master in Comp Tech
Christian Community College06.2001
Business Management - Business Management
Job Corps
Fort Worth, TX10.2000
Skills
- Managing Employee Relations
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Administration and Reporting
- Managing Cash Register
- Managing Reception
- Technical Proficiency
- Supplier Relations
- Maintenance and Repair Management
- Complex Problem-Solving
- Managing Multiple Tasks
Timeline
Licensed Electrician
Kole Electric
09.2018 - 01.2021
Licensed Electrician
Parsec Electric
03.2016 - 01.2021
Manager
A+ Holden
09.2015 - 06.2021
Manager of Sales and Production
D&K Auto Sales
08.2015 - 10.2019
Master of Comp Tech - Comp Tech
Master in Comp Tech
Business Management - Business Management
Job Corps
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