Ricki David
Pottstown,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at 61 Diner. Proven ability to enhance guest experiences through effective multitasking and relationship management. Recognized for fostering team collaboration and maintaining high standards in food safety practices, ensuring a welcoming environment for all patrons.
Overview
9
9
years of professional experience
Work History
Server
61 Diner
10.2017 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Leader
Dairy Queen Grill & Chill
01.2014 - 10.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Wilson High School
West Lawn, Pa06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- High volume dining
- Order accuracy
- Food safety practices
- Table bussing
- Relationship management
- Allergy awareness
- Tableside etiquette
- Guest seating
- Team member support
- Hostess support
- Server training
- Customer feedback management
- Team player
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
Timeline
Server
61 Diner
10.2017 - 03.2023
Team Leader
Dairy Queen Grill & Chill
01.2014 - 10.2017
High School Diploma -
Wilson High School
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