RICKIA BROOKS
Chipley,Fl
Summary
Patient access professional supporting registration, insurance verification, prior authorizations, and appointment scheduling across remote patient service workflows. Manages claims submission, payment collection, and patient follow-up while keeping records accurate and service moving. Brings steady communication to high-volume front-end patient access tasks.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Patient Service Representative
Clear Sight Partners
Remote
10.2023 - 02.2025
- Verified patient insurance coverage and updated eligibility details before scheduled appointments.
- Managed appointment coordination across calls, reminders, and schedule changes for multiple providers.
- Handled front desk patient inquiries with clear, courteous communication and timely follow-up.
- Entered patient information into electronic records with attention to accuracy and confidentiality.
- Used medical terminology to communicate clearly with patients and relay information accurately to staff.
- Supported office workflows by responding to messages, updating records, and tracking open requests.
- Reviewed patient documents for completeness before routing them for administrative processing.
- Explained intake procedures to patients in a calm, professional manner during remote interactions.
- Resolved basic scheduling and registration issues by coordinating with patients and internal teams.
- Applied HIPAA compliance practices when handling patient information and confidential communications.
- Maintained medical records documentation while organizing charts and routing updates to the appropriate staff.
- Supported patient portal questions and guided users through account access and message routing.
- Coordinated prior authorization requests with clinical and insurance requirements before scheduled procedures.
- Posted patient payments and reconciled account details for accurate billing records.
Patient Care Advocate
Teleperformance USA
Remote
05.2020 - 08.2023
- Verified patient insurance, secured prior authorizations, and submitted claims for billing follow-through.
- Handled 70 calls per day while answering patient questions, following up on needs, and discussing products.
- Scheduled COVID-19 vaccine appointments and provided patients with clear vaccine information.
- Processed patient payments by debit and credit card with accurate receipt handling.
- Shipped prescriptions to patients and tracked deliveries through completion.
- Explained medication directions to patients using clear, patient-friendly communication.
- Used Microsoft Word, Excel, and PowerPoint to support documentation and customer service tasks.
Administrative Assistant
Southern Orthopedic Specialists
Panama City, FL
09.2019 - 02.2020
- Verified 80% of insurance details before visits while supporting appointment coordination and phone coverage.
- Processed 30 patient registrations per day while greeting arrivals and checking them in.
- Collected payments by cash, check, and debit or credit card, posting transactions accurately at checkout.
- Scheduled patient appointments, managed incoming and outgoing calls, and supported front desk flow throughout the day.
- Faxed referrals to outside offices and routed paperwork to the appropriate care teams.
- Scanned documents into patient charts and maintained medical records for timely access.
- Greeted patients with a positive, professional attitude to support a welcoming front desk experience.
Cashier
Walmart
Panama City Beach, FL
05.2017 - 06.2019
- Processed [number] customer transactions per shift using cash, check, and debit or credit payments.
- Greeted customers with a positive attitude and clear communication throughout each shift.
- Assisted shoppers with product questions and recommendations based on their needs.
- Maintained a safe, clean work area to support smooth daily operations.
- Handled high volumes of everyday customers with patience and professionalism.
Internship Student
Neuromedical Institute
Panama City, FL
04.2019 - 05.2019
- Prepared daily appointment lists to keep patient visits organized and reception workflow on track.
- Scanned and attached documents into files, maintaining accurate records for front-desk processing.
- Supported patient registration and intake tasks while delivering clear, dependable communication to visitors.
Education
Medical Administrative Specialist -
Haney Technical College
Panama City, FL05.2019
High School Diploma -
Vernon High School
Florida05.2017
Certification
2016 MICROSOFT OFFICE SPECIALIST, Word, Excel, & PowerPoint
Timeline
Patient Service Representative
Clear Sight Partners
10.2023 - 02.2025
Patient Care Advocate
Teleperformance USA
05.2020 - 08.2023
Administrative Assistant
Southern Orthopedic Specialists
09.2019 - 02.2020
Internship Student
Neuromedical Institute
04.2019 - 05.2019
Cashier
Walmart
05.2017 - 06.2019
Medical Administrative Specialist -
Haney Technical College
High School Diploma -
Vernon High School