Rickia Forte
Charlotte,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Also experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Allied Universal Security Services
03.2022 - 12.2023
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Strategic Security Corp.
Charlotte, NC
01.2019 - 11.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer service Representative / Data Entry
ALIGHT (Temp)
09.2018 - 01.2019
- Prepared correspondence, and financial documents for analysis
- Provided effective information so that customers understood how to use each feature on UPoint
- Effectively
- Controlled the release of confidential information for general client lists
- Completed all company annual enrollment renewals including medical, dental, vision, and dependent care, COBRA, and retirement claims
- Classify documents according to contract requirements
- Strong skills in computer usage, internet navigation and Microsoft application
Customer Service Representative
IQOR
08.2017 - 09.2018
- Manages 400 inbound calls daily
- Provides accurate data and quality education to customer pertaining to their account
- Maintains and organize customer information to ensure customer satisfaction
- Oversee customers product Connection and Disconnection of service
- Assisting customers with payment arrangements based on their needs
- Processed customer service orders promptly to increase customer satisfaction
Education
High School -
West Mecklenburg High School
Charlotte, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
Timeline
Front Desk Receptionist
Allied Universal Security Services
03.2022 - 12.2023
Front Desk Receptionist
Strategic Security Corp.
01.2019 - 11.2020
Customer service Representative / Data Entry
ALIGHT (Temp)
09.2018 - 01.2019
Customer Service Representative
IQOR
08.2017 - 09.2018
High School -
West Mecklenburg High School