Ricky Collazo
Pasadena
Summary
Dedicated Customer Service Professional with exceptional organizational abilities and a talent for engaging effectively with diverse clientele. Seeking a role that values hard work and commitment, where I can leverage my skills to contribute positively to the organization's success.
Overview
20
20
years of professional experience
Work History
Realtor
HomeTOWN Realty
01.2023 - Current
- Organized open events to showcase homes for sale.
- Monitored market trends and property values to provide optimal client assistance.
- Develop positive and trusting relationships with customers by addressing individual needs.
- Conducted negotiations on sales contracts, ensuring smooth management from beginning to end.
Registrar
Dickinson Independent School District
08.2022 - Current
- Process student registration and class enrollment
- Secure and retain student information including academic records, grades, and transcripts
- Evaluate transfer credits
- Communicate with surrounding schools of student attendance and progress
Realtor
Century Properties Real Estate
10.2020 - 10.2023
- Develop positive and trusting relationships with customers by addressing individual needs.
- Conducted negotiations on sales contracts, ensuring smooth management from beginning to end.
Sales Consultant
Buckhead Meat and Seafood of Houston (A Sysco Company)
03.2018 - 03.2020
- Promote, sell and secure orders from existing and prospective customers
- Develop and maintain new business relationships with customers in assigned territory
- Perform various duties including, accounts receivable management and product presentations
Sales Support Director
Connectivity Source
10.2015 - 12.2017
- Oversaw onboarding, recruiting and staffing of all new employees
- Developed strategical and appropriate recruiting channels and methods
- Assisted District and Store Managers with recruiting and staffing needs
- Trained Store Mangers with onboarding/recruiting software
- Assisted HR department with background checks and payroll
- Facilitated Sprint Training and required certifications with field staff
- Administrative duties including daily/weekly/monthly reporting for field teams on staffing & required training
- Attended vendor functions and meetings related to recruiting software, job postings, etc
District Account Manager
Connectivity Source
09.2012 - 10.2015
- Directly managed 8 locations
- Worked closely with Sprint and Connectivity Source to ensure all store locations are strong in productivity and operationally
- Coached employees on the Sprint Mantra (Proper phone greetings / Service plans / Recycling / Customer Experience / Network Enhancements, etc.)
- Ensured all new employees are properly trained and complete Sprint’s STAR training
- Facilitated weekly meeting and trainings on sales, customer service, phones, accessories, service & repair, etc
- Oversaw employee performance development (Recognition / Discipline)
- Determined training needs by location and employee reports and provide training in deficient areas
- Ensured all stores are well maintained and in good order (Maintenance / Inventory / Planograms, etc.)
- Completed weekly and monthly audits as required (Service & Repair / Parts / Documentation for activations and upgrades, signed service agreements, service vouchers, etc.)
Store Manager
Sprint
06.2011 - 09.2012
- Performed various supervisory, operational duties; assist in day-to-day operations
- Performed audits of daily records/paperwork to ensure accuracy
- Reviewed and submitted payroll weekly
- Effectively trained and developed new and existing employees on new services and policies
- Assisted in loss prevention by performing weekly and monthly inventory audits
- Recruitment and hiring process of new employees
- Solicited new customers through inside sales and outside events
Assistant Store Manager
Sprint
12.2007 - 06.2011
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Lead Retail Consultant
Sprint
01.2005 - 12.2007
- Assisted customers with product selection decisions based on their individual needs.
- Monitored daily cash flow and reconciled discrepancies between actual sales figures and expected totals.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Organized store by returning merchandise to proper areas and restocked displays.
- Achieved key sales and service targets regularly.
- Trained new employees on product knowledge, customer service, and store policies.
Education
Some College (No Degree) -
San Jacinto College
Pasadena, TXSkills
- Client relationship management
- Team leadership
- Building rapport
- Inventory management
- Sales reporting
- Order fulfillment
Timeline
Realtor
HomeTOWN Realty
01.2023 - Current
Registrar
Dickinson Independent School District
08.2022 - Current
Realtor
Century Properties Real Estate
10.2020 - 10.2023
Sales Consultant
Buckhead Meat and Seafood of Houston (A Sysco Company)
03.2018 - 03.2020
Sales Support Director
Connectivity Source
10.2015 - 12.2017
District Account Manager
Connectivity Source
09.2012 - 10.2015
Store Manager
Sprint
06.2011 - 09.2012
Assistant Store Manager
Sprint
12.2007 - 06.2011
Lead Retail Consultant
Sprint
01.2005 - 12.2007
Some College (No Degree) -
San Jacinto College
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