Ricky Flynn
Bowling Green,KY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager
Red Lobster
Bowling Green, KY
12.2010 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Education
High School Diploma -
Scott County High School
Georgetown, KY06-2010
Skills
- Customer Retention
- Customer Relationship Management
- Business Development
- Program Administration
- Quality Management
- Distribution Management
Affiliations
- I have 2 wonderful boys that are young, and they are our world. I love taking them golfing with me. They enjoy it for the carts, I enjoy it because I enjoy searching for golf balls on par 3's.
Accomplishments
- At my current job when you become a General Manager they get to give an award to their mentor. I have received two of those awards from General Managers that were promoted under my leadership. I have achieved our top 5% of the company award once, and that same team we created received it again the year after I left. When I took over Bowling Green we were 588/677 in the company. We are currently residing around 50th in the company.
Languages
Spanish
Full Professional
Culture
- The biggest piece I bring outside of awards and my tenure with my company is a drive a fierce culture. I hire quickly and I fire quickly. Finding the right person can be difficult and challenging. It is okay to be wrong when hiring someone. It is not okay to allow your mistake to continue to bring down your ideal team. Promoting a healthy culture makes everyone's lives easier, including upper management.
Timeline
General Manager
Red Lobster
12.2010 - Current
High School Diploma -
Scott County High School
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