Ricky Gomez

Oversaw operations for the Bar, Service, Games, Bowl, and Catering departments to enhance efficiency.

Implemented service team incentives, leading to revenue growth.

Conducted weekly and monthly inventory counts for Bar and Games departments.

Monitored labor and revenue projections, updating forecasts weekly.

Led staffing initiatives as Talent Engagement Manager from 2022 to 2025.

Managed staffing levels to optimize operational performance across all departments.

Facilitated structured orientations for new hires to ensure thorough onboarding.

Maintained compliance standards through work verification documentation.

Manager of the Year 2024.

• Managed daily operations to ensure smooth workflow and guest satisfaction.
• Oversaw staff training and development to enhance team performance and service quality.
• Implemented process improvements to increase efficiency in service delivery.
• Coordinated inventory management to ensure adequate supplies for events and activities.
• Monitored compliance with safety regulations and company policies during operations.
• Scheduled staff shifts to align with peak business hours and optimize coverage.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Resolved guest complaints quickly to maintain a positive experience at the venue.
• Managed scheduling, training and inventory control.