Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ricky Gould

Lake Worth,FL

Summary

Data Scientist familiar with gathering, cleaning and organizing data for use by technical and non-technical personnel. Advanced understanding of statistical, algebraic and other analytical techniques. Highly organized, motivated and diligent with significant background in Artificial Intelligence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Consultant

Kia Delray
01.2022 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing/previous customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Food and Beverage Waiter

Rocco's Tacos
01.2017 - 03.2021
  • Increased repeat business by fostering strong relationships with regular patrons through exceptional service.
  • Exhibited excellent communication skills when interacting with diverse clientele, adapting conversational style as needed.
  • Proactively addressed potential customer complaints, resulting in higher levels of overall satisfaction and reduced escalation issues.
  • Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Balanced cash registers at the end of shifts, verifying accuracy for daily financial reports.

Education

Bachelor of Science - Computer Science

Florida Atlantic University
Boca Raton, FL
03.2024

Skills

  • Time Management
  • Python
  • Javascript
  • Full Stack Web Development
  • Product and service knowledge
  • Complex Problem-Solving
  • Project Management
  • MySQL
  • Customer Needs Assessment
  • Strong Communication and Interpersonal Skills
  • Honest and Dependable

Certification

  • Full Stack Web Development, CodePath - 03/22/24-05/01/24
  • IOS Development, CodePath - 08/15/23-12/31/23

Additional Information

Web-Based Property Management System (Principles of Software Engineering, Fall 2022) Designed and created a web-based property management system that allowed users to keep record of their personal property. This was to be used for insurance claims after a natural disaster and during a time of crisis. The website included customer sign-up and login, add/delete/edit items and a master account. I also created a user-guide for the website.

IOS/Android AI Chat-Bot Application(Engineering Design Course Project) developed by Ricky Gould, Jeffry Castro, Kenny Demosthene. I was the team leader for this two semester long course project which included using an agile framework, specifically using Scrum methodologies, to develop a customer service chat-bot using artificial intelligence. This involved iterative development, regular sprint planning, daily stand-ups, and continuous reflection and improvement. Using a variety of languages such as Typescript, Javascript, and Python greatly enhanced my experience with these languages and topics such as API's, frontend and backend work, and using databases to store data and provide user authentication.

Timeline

Sales Consultant

Kia Delray
01.2022 - Current

Food and Beverage Waiter

Rocco's Tacos
01.2017 - 03.2021

Bachelor of Science - Computer Science

Florida Atlantic University

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