RICKY HIPOLITO

To serve and entertain guest and giving a happy memorable experience.

• Applied wine and spirit expertise in making drink recommendations to patrons that paired with meals and appealed to their tastes.
• Ensured customer satisfaction by responding quickly to orders and entertainment requests.
• Poured and prepared mixed drinks for over customers daily and created new libations that drew in clientele.
• Closed out cash register and prepared cashier report at close of business.

Banquet Bartender serve beverages at banquets and events and ensure customer satisfaction is maintained.

• Poured and prepared mixed drinks for over customers daily and created new libations that drew in clientele.
• Recommended appropriate wines for individual tastes and food selections.
• Made a wide variety of mixed drinks using extensive cocktail knowledge.

Responsibilities include assisting guest with luggage,meeting and greeting guest upon arrival and departure,provide assistance to front desk staff and to conscierge,as well as providing lobby doors coverage.

• Explained important features of guest rooms to travelers, including how the TV remote, heating and cooling, WiFi access and locks worked.
• Escorted guests to assigned rooms and transported luggage.
• Trained and supervised new staff members on baggage handling.

Restaurant servers ensure that patrons have an enjoyable dining experience by providing quality customer service.

• Maintained clean and presentable tables with tableware, glassware, silverware and linens.
• Assigned work tasks and coordinated activities of dining room personnel to ensure prompt, courteous service to patrons.
• Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
• Ensured customer satisfaction by responding quickly to orders and entertainment requests.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

The fine dining servers servers include serving food and beverages to the guest and ensuring that their needs are fulfilled.

• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using software.
• Maintained clean dining room, lobby and service areas at all times.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Suggested wine pairings to go with specific menu items.
• Took and submitted orders, including customer preferences and dietary requirements.
• Ensured customer satisfaction by responding quickly to orders and entertainment requests.

Is responsible for set-up,breakdown and general support for events.

• Brought in new supplies and linen to prepare for future events.
• Provided outstanding customer service.

Work with suppliers and oversee the wait and hosting staff and kitchen staff.Include assisting guest with inquiries and complaints,training new employees and conducting monthly inventory.

• Developed and enforced safety standards and procedures for food quality and sanitation purposes.
• Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
• Carried out supervisory responsibilities in accordance with company policies and applicable laws.

To ensure guest are receiving high quality service.The day to day duties range from training all levels of Servers,Overseeing the proper order and flow of dishes,informing staff about specials and food that is sold out,and keeping the dining areas clean and organized.

• Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
• Supervised and mentored kitchen and serving staff.
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Made and served Coffee beverages per day with speed, quality and consistency.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.