Ricky Jimenez
Hamilton City,CA
Summary
Dynamic sales professional with proven expertise at ICM Solutions in order processing the service department and customer service/parts sales. Skilled in CRM software and data entry, excel in problem-solving and team collaboration, ensuring timely parts availability and enhancing customer satisfaction. Committed to fostering strong relationships and driving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Inside Sales
ICM Solutions
Oroville, California
07.2025 - Current
- Prepare quotes, process orders and create purchase orders for non-stock parts as well as manage invoicing, tax codes and tariffs.
- Assist customers with parts identification using machine manuals to ensure accuracy.
- Supports service technicians to anticipate parts requirements and place orders to ensure components are available when needed.
- Utilized CRM software to track sales activities and customer interactions. (Outlook, OneNote, Excel)
Service Writer
Horizon Landscape & Irrigation Supply
Sacramento, California
01.2025 - 07.2025
- Assisted customers with product selection and order processing in the commercial landscaping industry.
- Coordinated service appointments and scheduled technician visits.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes and fees.
- Processed payments for completed services using cash register or point-of-sale systems.
- Supported timely and accurate service by producing daily job status reports.
Warehouse Lead
WhiteCap
Chico, CA
06.2022 - 04.2024
- Performed cycle counts daily, received incoming material and arranged bin location entry to maintain an accurate inventory record.
- Developed project plans and managed will call orders to foster strong business relationships with customers in counter sales department.
- Emphasized importance of safety and quality in all operations
- Gained knowledge of construction tools and supplies.
Education
Diploma -
Hamilton High
Hamilton City, CA06-2014
Skills
- Data Entry
- Problem solving
- CRM software
- Order processing
- Team collaboration
- Customer Service
- Sales negotiation
- Knowledge in construction equipment, commercial landscaping equipment and heavy machinery in the aggregate industry
Languages
- English
- Spanish
Professional References
- Evan Felver, 530-588-2701 (White Cap Construction supply)
- Massoud Attai, 650-334-5081 (Horizon)
- Marlan Stover, 530-514-9461 (Older Employer before White Cap)
Languages
English
Professional
Spanish
Professional
Accomplishments
- Promotion from Counter Sales to Service Writer at Horizon on my first 2 months that I was employed.
Timeline
Inside Sales
ICM Solutions
07.2025 - Current
Service Writer
Horizon Landscape & Irrigation Supply
01.2025 - 07.2025
Warehouse Lead
WhiteCap
06.2022 - 04.2024
Diploma -
Hamilton High