Ricky Lam
South Plainfield
Summary
Dynamic customer service professional with six years of experience at BBTEA, recognized for efficiency and a strong work ethic. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service while fostering positive relationships with clients. Seeking to leverage these competencies in a challenging new role.
Overview
5
5
years of professional experience
Work History
Barista Manager
BBTEA
South Plainfield
10.2019 - Current
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Assisted with customer inquiries and complaints, and handled escalated issues in a professional manner.
- Managed opening and closing procedures, ensuring the efficient operation of the tea shop.
- Prepared and served various items.
- Conducted regular quality checks on drink and food items to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new baristas on drink preparation techniques and customer service standards.
Volunteer
Stephen Therien
Asbury Park
05.2023 - Current
- Collaborated with other volunteers to create a positive work environment.
- Followed directions from supervisors and completed tasks within the appropriate timeframe.
- Provided assistance to staff in the daily operations of the organization.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Science - Science Engineering
Middlesex County College
Edison, NJ05-2026
High School Diploma -
South Plainfield High School
200 Lake Street, South Plainfield, New Jersey06-2022
Skills
- Customer service
- Multitasking
- Teamwork and collaboration
- Problem solving
- Employee training
- Serve customers
- Attention to detail
- Product recommendations
Languages
Vietnamese
Limited
References
References available upon request.
Timeline
Volunteer
Stephen Therien
05.2023 - Current
Barista Manager
BBTEA
10.2019 - Current
Associate of Science - Science Engineering
Middlesex County College
High School Diploma -
South Plainfield High School
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