Ricky Melgoza
Beverly Hills,CA
Summary
Customer-focused Luxury Retail professional with a solid understanding of retail dynamics and client service standards. Experienced providing quality product recommendations and solutions to meet client needs and exceed expectations. Committed to executing sales, service and client experience initiatives driving strong sales.
Overview
14
14
years of professional experience
Work History
Account Coordinator
Dior Fragrances and Cosmetics
Beverly Hills
12.2014 - Current
- Developed and implemented new strategies to increase sales and profitability.
- Created promotional campaigns to increase brand awareness and generate new clients.
- Supervised staff members in order to maximize efficiency and productivity levels.
- Provided training and guidance on product knowledge and customer service skills to staff members.
- Resolved customer complaints promptly and efficiently while providing an excellent customer experience.
- Managed daily operations of cosmetics business, including customer service, inventory control.
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
Account coordinator
Coty Prestige Regional
01.2010 - 12.2014
- Managed and trained a team of sales associates to meet or exceed sales goals.
- Developed strategies to increase store traffic, brand loyalty, and customer satisfaction.
- Organized staff schedules according to business needs while ensuring adequate coverage at all times.
- Assisted in the development of new training materials for incoming employees.
- Established sales goals, tracking individual employee performance toward benchmarks.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Granada Hills High School
Cosmetology License -
Valley College
Vidal Sassoon Academy
Los Angeles, CASkills
- Energetic self-starter
- Multi-tasking strength
- Reliable and punctual
- Excellent communication skills
- Positive and professional
- Relationship Building
- Exceeds sales goals
- Exceptional client service
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Account Coordinator
Dior Fragrances and Cosmetics
12.2014 - Current
Account coordinator
Coty Prestige Regional
01.2010 - 12.2014
High School Diploma -
Granada Hills High School
Cosmetology License -
Valley College
Vidal Sassoon Academy
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