Ricky Metcalf
Newnan,GA
Summary
Result driven, with a desire to accomplish goals as quickly, efficiently, and sufficient as possible. Driven individual who promotes positive customer interaction, with management experience beginning at the age of nineteen and already having an in depth understanding of what it takes to be a successful leader.
Overview
8
8
years of professional experience
Work History
Grocery Manager
Kroger
Fayetteville, Georgia
02.2021 - 07.2024
- Responsible for a crew of over twenty associates to ensure that products are in stock, standards are in compliance, sales goals are met, and overall behavioral procedures set by the Kroger company are not only met, but exceeded
- Increased weekly sales by over 10% based on comparative sales every year since 2020
- Balanced and consistently meet a weekly combination of overall key metrics set forth by Kroger, including overall sales forecast, overtime percentage, percent effectiveness, store cleanliness, in-stock levels, and increase in sales every year since 2020
- Communicate strengths and weaknesses of day to day operations and standards put forth by Kroger with district managers and operations coordinators on how the company can not only be improved, but how productivity and sales growth can be improved with these standard revival
Kroger Regional Assistant
Kroger
07.2019 - 07.2024
- Assist in stores in the Atlanta division, preparing stores for corporate checks or visits
- Work closely with district & division managers on setting and achieving goals within certain stores, putting plans in place to maintain a level of success expected within the Kroger Company, and getting stores on standrads that are demanded
- Teach associates who are new to the company on what is expected of them in the company, retrain current associates on how to better perform their current jobs to better fit the company, or educate associates who are in-line for a promotion or have just received a promotion on how to execute their new positions to meet the needs of the new demands expected out of them
Assistant Grocery Manager
Kroger
Carrollton, Georgia
02.2020 - 02.2021
- Managed and directed a team of over 30 associates to achieve the goals and standards set by the Kroger company on a nightly basis
- Assisted in running daily operations of one of the biggest and most profitable Kroger stores in the state of Georgia, with weekly sales resulting in being sixth out of two hundred and ten stores in the Atlanta division
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Dairy Manager
Kroger
Newnan, Georgia
06.2017 - 02.2020
- Interviewed job candidates and made staffing decisions
- Managed staff of 4 sales associates
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Planned budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding department issues and concerns
- Trained and developed new associates on POS system and key sales tactics
Atlanta Falcons Mobile Ticket Volunteer
Atlanta Falcons
01.2017 - 02.2020
- Assist fans with helping them find their tickets for games
- Greet fans and make them feel welcome in Mercedes-Benz Stadium
- Educated fans on how to navigate the Atlanta Falcons and United mobile apps to not only locate their tickets, but understand what other features the apps have to offer
Atlanta United Fan Experience Volunteer
Atlanta United
08.2018 - 02.2020
- Helped promote Atlanta United during their second full season
- Aided fan questions concerning their tickets for Atlanta United games
- Assisted with the training of the cashless system Mercedes-Benz adopted in 2019
- Answered fan questions during the launch of the reverse ATMs at Mercedes-Benz during Atlanta United games
Football Recruiting and Operations Assistant
University Of West Georgia
04.2019 - 08.2019
- Assisted in daily operations with the football team at the University of West Georgia
- Helped with any necessary duties needed for the successful completion of football camps at the University
- Worked directly with football coaches at the University and learned the in's and out's of what it takes to build a successful college football team
Manager on Duty Trainee
Kroger
11.2017 - 07.2019
- Assign 140 employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling unforeseen circumstances
- Handled customer service issues and complaints
- Instructed staff on appropriately handling difficult and complicated sales
Fanatics Sales Representative
Mercedes-Benz Stadium
03.2018 - 08.2018
- Answered customer questions regarding store merchandise, department information and pricing
- Organized store merchandise racks by size, style and color
- Tracked and recapped key item performance
- Organized and tracked departmental receipt flow for new and reordered merchandise
- Established strong vendor relationships to maintain and support the business
- Conferred with store managers to obtain information about customer needs and preferences
Large Store Merchandiser
Coca-Cola
South Metro Division, Atlanta, Georgia
07.2024 - Current
- Established strong relationships with vendors, securing priority access to exclusive products or limited-time offers.
- Collaborated with store management to develop effective merchandising strategies, resulting in improved customer satisfaction.
- Managed inventory for optimal product availability and efficient store organization.
Education
Bachelor's - Sport Management
University of West Georgia
Carrollton, GA07.2019
Skills
- Hourly shift management
- Excellent customer service skills
- Goal-oriented
- Detail-oriented
- Strategic thinker
- Staff training and development
Timeline
Large Store Merchandiser
Coca-Cola
07.2024 - Current
Grocery Manager
Kroger
02.2021 - 07.2024
Assistant Grocery Manager
Kroger
02.2020 - 02.2021
Kroger Regional Assistant
Kroger
07.2019 - 07.2024
Football Recruiting and Operations Assistant
University Of West Georgia
04.2019 - 08.2019
Atlanta United Fan Experience Volunteer
Atlanta United
08.2018 - 02.2020
Fanatics Sales Representative
Mercedes-Benz Stadium
03.2018 - 08.2018
Manager on Duty Trainee
Kroger
11.2017 - 07.2019
Dairy Manager
Kroger
06.2017 - 02.2020
Atlanta Falcons Mobile Ticket Volunteer
Atlanta Falcons
01.2017 - 02.2020
Bachelor's - Sport Management
University of West Georgia