Ricky Woodard
Nashville,TN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Store Manager-Coach
Walmart
04.2019 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Order Processor-Picker
O'Reilly Auto Parts
10.2015 - 04.2019
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Store Opening and Closing
- Inventory Control
Timeline
Store Manager-Coach
Walmart
04.2019 - 04.2024
Order Processor-Picker
O'Reilly Auto Parts
10.2015 - 04.2019
High School Diploma -
Hillsboro High School
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