Ricshay Wallace
Glendale,AZ
Summary
Dedicated service administrator with proven skills in issue resolution, deadline management, and effective communication. Committed to enhancing customer satisfaction by efficiently managing service requests and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Service Administrator
Liberty Gmc
Peoria, AZ
10.2024 - Current
- Managed service records and documentation using dealership management software for accuracy.
- Collaborated with team members to resolve client issues promptly, fostering a supportive environment.
- Developed training materials for new staff on systems and procedures, promoting consistency in operations.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
Overnight Team Lead
Walmart
Arizona City, AZ
03.2023 - 08.2024
- Coordinated inventory management, including stock replenishment and organization of merchandise displays.
- Implemented process improvements that enhanced team performance and reduced operational delays.
- Monitored team performance, providing feedback to optimize individual contributions and overall efficiency.
- Collaborated with management to address challenges, streamline workflows, and enhance customer satisfaction.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
Supervisor
Charlotte Web Child Care and Learning Center
Mt. Morris, MI
11.2017 - 03.2022
- Supervised daily operations to ensure compliance with safety and health regulations.
- Established effective communication channels between parents, staff, and administration for improved collaboration.
- Managed incident reporting processes, ensuring timely resolution of issues affecting child safety and well-being.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Carman Ainswroth High School
Flint, MI06-2015
Skills
- Organizational expertise
- Customer service excellence
- Shipping and receiving
- Cash handling
- Scheduling appointments
- Data entry
- Follow-up skills
- Meeting deadlines
- Issue resolution
- Telephone etiquette
- Account management
- Proficient in Microsoft office (all programs)
Timeline
Service Administrator
Liberty Gmc
10.2024 - Current
Overnight Team Lead
Walmart
03.2023 - 08.2024
Supervisor
Charlotte Web Child Care and Learning Center
11.2017 - 03.2022
High School Diploma -
Carman Ainswroth High School