Ricy Garcia
Bronx,NY
Summary
Over five years of one-on-one sales experience with proven ability to develop sales potential in new market areas. Self-motivator with high energy with strong communication skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision.
Overview
15
15
years of professional experience
Work History
Outreach Executive (Team Lead)
Oak Street Health Clinic
04.2022 - Current
- Create positive impacts in our patients' lives every day as they make meaningful connections in the community and find and enroll new patients to grow our company of community-based healthcare centers.
- Generated leads through prospecting and nurturing relationships within the community.
- Strengthened relationships with senior communities to improve access to Medicare and health services.
- Prospecting, cold-calling, and networking to find potential customers or beneficiaries, often using digital and field-based methods.
- Scheduled and confirmed appointments with potential customers daily.
- Schedule appointments, resolve issues, close care gaps, and ensure adherence to treatment plans.
- Assisted member with primary care provider (PCP) changes in accordance with health plans policies while maintaining HIPAA compliance.
- Promoted clinical excellence through best practices in patient care.
- Represented organization by identifying community needs and promoting services through events, presentations, and direct interactions.
Marketing Representative
TrueCare Home Care
03.2021 - 04.2022
- Conducted field marketing initiatives to actively engage public and promote services, enhancing brand visibility.
- Engage patients consuming relevant health content by condition, treatment or any category
- Partner with local healthcare professionals.
- Presented health topics at community events, increasing community awareness of key health issues.
- Conduct home visits.
- Guided clients through Medicaid processes and related assessments.
Outreach Specialist
Marquis Home Care
10.2019 - 10.2020
- Developed and nurtured relationships with community stakeholders to ensure service accessibility.
- Educated community members on available service agency benefits, enhancing family support.
- Established connections with referral sources to enhance collaboration.
- Assisted clients with Medicaid applications and Medicare savings programs to improve access to care.
- Maintained regular contact with the clients by calling them and also helped them with Food Stamp.
- Performed home visits to assess client needs.
- Attending hospitals and clinics, being in the field interacting directly with the public.
Facilitator Enroller
Public Health Solutions
05.2018 - 10.2019
- Assisted applicants by providing information to verify eligibility for programs.
- Performed family screenings to determine eligibility for programs.
- Submitted new and renewal applications, documentation, and enrollment forms to local District, addressing client inquiries.
- Followed up with client applications, conducted outreach to identify potential referrals, and performed home visits.
Assistant Manager
Cricket Wireless
Bronx, New York
07.2016 - 06.2017
- Executed daily opening and closing procedures, maintained store appearance, and fostered a positive working environment. Identified and addressed customers' needs through interaction, guiding them to discover how our no contract products meet those needs. Provided outstanding service to retain and attract customers.
- Managed daily operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Implemented store promotions to increase product awareness and sales.
Sales Representative/Assistant Manager
METROPCS WIRELESS COMPANY
Bronx, New York
03.2011 - 11.2015
- Maintain and increase sales volume by formulating and following planned sales strategies.
- Established weekly goals for employees to drive store productivity and enhance team performance.
- Managed store operations, including merchandising and maintenance, to ensure a welcoming shopping environment.
- Provided customers with cutting-edge solutions and optimal wireless services and plans to meet their needs.
Education
Business Administration
Bronx Community College
Bronx,NY07-2016
High School Diploma
James Monroe High School
Bronx, New York01-2011
Skills
- Patient enrollment
- Customer service
- Bilingual (Spanish)
- Relationship Building
- Community engagement
- Conflict resolution
- Effective communicator
- Problem-solving
- Time management
- Microsoft Office
- Flexible
- Cultural competency
- Motivation
- Non-Verbal Communication
- Patient enrollment
Timeline
Outreach Executive (Team Lead)
Oak Street Health Clinic
04.2022 - Current
Marketing Representative
TrueCare Home Care
03.2021 - 04.2022
Outreach Specialist
Marquis Home Care
10.2019 - 10.2020
Facilitator Enroller
Public Health Solutions
05.2018 - 10.2019
Assistant Manager
Cricket Wireless
07.2016 - 06.2017
Sales Representative/Assistant Manager
METROPCS WIRELESS COMPANY
03.2011 - 11.2015
Business Administration
Bronx Community College
High School Diploma
James Monroe High School