RIDDHI PATEL
Summary
Dynamic and results-oriented professional with a strong background in management, data entry, and customer service. Proven expertise in leading teams to success, optimizing operational processes for enhanced efficiency, and ensuring impeccable data accuracy. Rapid adaptability to new technologies and a strong ability to tackle complex problems with innovative solutions. Exceptional organizational skills that drive productivity and foster a collaborative work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Penn Medicine Princeton Health
09.2025 - Current
- Accurately prepare, label, and dispense medications under the supervision of a licensed pharmacist.
- Assist pharmacists in compounding sterile and non-sterile preparations following hospital.
- Maintain and update patient medication records in the hospital pharmacy system (e.g., Epic).
- Manage automated dispensing cabinets (e.g., Omnicell), including restocking and inventory tracking.
- Verify and package unit doses for inpatient medication administration.
- Deliver medications to nursing units and ensure timely replenishment of stock and crash carts.
- Process physician orders and prescriptions with accuracy and confidentiality.
- Monitor and maintain medication inventory levels, handle shortages, and process returns.
- Assist with controlled substance inventory and compliance documentation.
- Collaborate with nurses, physicians, and pharmacists to ensure safe and effective medication delivery.
- Support medication reconciliation and quality assurance audits as required.
- Adhere to hospital infection control, safety, and HIPAA regulations.
- Assists in the provision of pharmacy services to hospital inpatients and outpatients by assisting the pharmacists in dispensing functions, including but not limited to: accurately filling and labeling of all new and refill medications; filling of unit dose patient bins via the clinical computer system and McKesson automation; timely delivery of medications; restocking and maintaining medications in Omnicell devices and medication cabinets.
Pharmacy Technician
CVS Pharmacy
Jamesburg, NJ
08.2024 - 09.2025
- Filled prescriptions and dispensed medications in compliance with regulatory standards.
- Handled the cash register, processed transactions, and provided customer service.
- Performed compounding and medication preparations
- Assisted in inventory management and conducted cycle counts.
- Returned expired/damaged medications & performed return to stock
- Coordinated orders with partner manufacturers and warehouses.
- Handled phone orders and managed customer interactions.
Software QA Analyst
Pearson Education
Remote
10.2021 - 03.2025
- Conduct manual and automated testing of enterprise-level applications.
- Perform API testing and validate web services using tools like Oxygen and JSON frameworks.
- Document and track defects in JIRA, ensuring resolutions align with quality standards.
- Create workflows and plans for product inspection, minimizing waste and enhancing efficiency.
- Follow Agile methodologies, participate in daily scrums, and collaborate with cross-functional teams to resolve defects and implement process improvements.
Data-Entry Coordinator
RxS
Manalapan, NJ
01.2017 - 01.2018
- Accurately entered and verified data into the application.
- Updated and corrected entered data for completeness and accuracy.
- Scanned and uploaded documents into the database.
- Maintained activity logs and prepared periodic reports.
- Deleted incorrect data and ensured data integrity through audits.
Pharmacy Technician
Shoppers Drug Mart Pharmacy
Toronto, ON
01.2011 - 01.2017
- Scanned and uploaded documents into the database.
- Handled and updated database entries with accurate account information.
- Verified data accuracy, handled errors, and deleted incorrect files.
- Communicated with applicants via phone and in person to resolve queries.
- Assisted in compounding medications and preparing blister packs.
- Handled customer service inquiries, including prescription authorizations and cash transactions.
- Managed inventory and collaborated with warehouses to maintain supply chain efficiency.
- Managed phone orders and coordinated prescription authorizations with physicians' offices.
Pharmacy Technician
Austin Albion Pharmacy (Compounding Pharmacy)
Toronto, ON
01.2006 - 01.2011
- Assist pharmacists in dispensing prescription and over-the-counter medications accurately and efficiently.
- Process insurance claims and resolve third-party rejections.
- Verify prescription information and patient profiles for accuracy.
- Follow HIPAA and pharmacy regulations for patient confidentiality and compliance.
- Prepare customized medications based on prescriber specifications (e.g., creams, capsules, suspensions)
- Measure, weigh, and mix ingredients using specialized compounding equipment.
- Ensure sterility and cleanliness in non-sterile or sterile compounding environments.
- Calibrate and maintain compounding tools and balances regularly.
- Perform quality assurance checks on compounded products.
- Communicate with prescribers regarding formulation alternatives or clarifications.
Education
Associate of Science - Diploma in Mental Health
Alison University
01-2024
Advance Software Quality Assurance Testing -
ITM
01-2017
Pharmacy Technician -
Ontario College of Pharmacists
01-2008
Pharmacy Technician Co-operative Diploma Program -
Sheridan College
Brampton, Ontario01-2006
Skills
- Data Management
- Pharmacy Operations
- Customer Service
- Microsoft Excel
- Microsoft Word
- Pharmaceutical Software: PennChart/Epic, Rover, Omnicell, HealthWatch, Fillware, Kroll, Nexxys, Meditech FlexiPharm, Apothecare
- Problem-Solving
- Time Management
- Communication
Certification
- CPhT - Certified Pharmacy Technician
- ISTQB Certified
- Advanced Software Quality Assurance Certified
Timeline
Certified Pharmacy Technician
Penn Medicine Princeton Health
09.2025 - Current
Pharmacy Technician
CVS Pharmacy
08.2024 - 09.2025
Software QA Analyst
Pearson Education
10.2021 - 03.2025
Data-Entry Coordinator
RxS
01.2017 - 01.2018
Pharmacy Technician
Shoppers Drug Mart Pharmacy
01.2011 - 01.2017
Pharmacy Technician
Austin Albion Pharmacy (Compounding Pharmacy)
01.2006 - 01.2011
Associate of Science - Diploma in Mental Health
Alison University
Advance Software Quality Assurance Testing -
ITM
Pharmacy Technician -
Ontario College of Pharmacists
Pharmacy Technician Co-operative Diploma Program -
Sheridan College