Katherine Ridl
Bourne,MA
Summary
Highly motivated professional with over thirty years in the hospitality industry and fifteen years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business ingenuity and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with over fifteen years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Certified Servsafe food protection manager. Certified in allergen awareness training.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Shine Mobile Coffee
Bourne, MA
09.2021 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Assessed, optimized and elevated operations to target current and expected demands.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Owner/Operator
Bikram Yoga Falmouth
Falmouth, MA
03.2015 - 09.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed website and created online advertisements.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Guided clients in safe exercise, taking into account individualized physical limitations.
- Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
- Watched clients during exercises and assisted with exercises.
- Monitored participants to correct form, enhance safety and improve results.
Photographer
Katherine Ridl Photography
Bourne, MA
04.2011 - Current
- Cropped, manipulated and performed color balance for final images.
- Photographed special events, parties and portraits.
- Planned and obtained original shots using innovative thinking and new techniques.
- Defined image requirements and planned photographic events.
- Set up precise photographic measurements and control equipment.
- Maintained various studio equipment.
- Served as field producer to coordinate scenes.
Owner/Operator
Marmalade Cafe/Red Spice
Surfer's Paradiese, Queensland, Australia
04.2008 - 04.2011
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Hired, trained and motivated staff to fill all restaurant openings.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server
The Gashouse
Edwards, CO
02.2005 - 04.2007
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Set up, restocked and cleaned dining areas.
Sever, Bartender
The Lodge At Vail
Vail, CO
11.1997 - 04.2003
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Yoga Teacher - Yoga Therapy And Teacher Training
Bikram Yoga Teacher Training
Los Angeles09.2012
Bachelor of Science - Archaeology
University of Colorado
Boulder, CO06.2004
Master of Arts - Writing
Southern New Hampshire University
Hooksett, NHSkills
- Marketing tactics
- Employee management
- Strategic planning
- Customer relations
- Design coordination
- Profit and loss analysis
- Recruiting and hiring
- Talent development
- Food safety understanding
- Dining customer service
- High-volume dining
- Safe food handling
- Quality control
- Menu knowledge
- White glove service
- Sales Techniques
- Point of Sale (POS) system operations
- Effective customer upselling
Timeline
Owner/Operator
Shine Mobile Coffee
09.2021 - Current
Owner/Operator
Bikram Yoga Falmouth
03.2015 - 09.2021
Photographer
Katherine Ridl Photography
04.2011 - Current
Owner/Operator
Marmalade Cafe/Red Spice
04.2008 - 04.2011
Server
The Gashouse
02.2005 - 04.2007
Sever, Bartender
The Lodge At Vail
11.1997 - 04.2003
Yoga Teacher - Yoga Therapy And Teacher Training
Bikram Yoga Teacher Training
Bachelor of Science - Archaeology
University of Colorado
Master of Arts - Writing
Southern New Hampshire University
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