Summary
Overview
Work History
Education
Skills
Timeline
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Rifain Thigpen

Poughkeepsie,NY

Summary

Organized and dependable candidate successful at managing priorities with a positive attitude. Has willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in building lasting relationships with key decision makers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience

Work History

Lead Sales Associate

Kids Footlocker
05.2023 - Current
  • Trained new sales associates to ensure consistent performance across the team.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.

Human Resources Specialist

New York National Guard
05.2021 - Current
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
  • Advocated for staff members, helping to identify and resolve conflicts.

Camp Counselor

Voices Of Tomorrow Empowered
07.2023 - 07.2023
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Helped Youth Express Themselves And Become More In Involved Their Communities.

Sales Associate

Kids Footlocker
10.2022 - 04.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Poughkeepsie High School
Poughkeepsie, NY
06.2022

Skills

  • Relationship Building
  • Lead Generation
  • Staff Supervision
  • Customer Service
  • Problem-Solving
  • Time Management
  • Active Listening
  • Adaptability and Flexibility
  • Effective Communication

Timeline

Camp Counselor

Voices Of Tomorrow Empowered
07.2023 - 07.2023

Lead Sales Associate

Kids Footlocker
05.2023 - Current

Sales Associate

Kids Footlocker
10.2022 - 04.2023

Human Resources Specialist

New York National Guard
05.2021 - Current

High School Diploma -

Poughkeepsie High School

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Rifain Thigpen