Summary
Overview
Work History
Education
Skills
Timeline
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Rigo Roque

Buckeye,AZ

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes, driver safe and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Always looking for ways to improve efficiency and procedures.

Overview

13
13
years of professional experience

Work History

Dispatcher

Cypress Transportation
06.2011 - Current
  • Manage 20 drivers.
  • Respond to over 100 daily calls/texts requests with information about assistance.
  • Closely monitored dispatch the routes to prioritize which routes need to be done by specific of time and send rescue to drivers who need help.
  • Communicate with other dispatchers and the owners to get any changes in daily procedures.
  • Hire new drivers: set up interview, do interview, onboard and follow up with new hires with any issues.
  • Train new employees.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Education

GED -

Hacienda La Puente Unified School District-Adult Education
Hacienda Heights, CA
1990

Skills

  • Dispatching procedures
  • Logistics Knowledge
  • GPS and Route Planning
  • Customer-oriented
  • Safety and compliance
  • Vehicle inspections
  • Equipment monitoring
  • Service Coordination
  • Updating logs
  • Prioritizing Calls
  • Problem resolution
  • Basic computer skills
  • Route Navigation
  • Schedule Coordination
  • Stress Tolerance
  • Problem-solving aptitude
  • Teamwork and Collaboration

Timeline

Dispatcher

Cypress Transportation
06.2011 - Current

GED -

Hacienda La Puente Unified School District-Adult Education

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Rigo Roque