Rikhara Bailey
Torrington
Summary
Adept Pharmacy Technician and Crew Trainer with a proven track record at Walgreens and Behan Management, showcasing exceptional problem-solving and team collaboration skills. Spearheaded training programs and streamlined pharmacy operations, enhancing workflow efficiency by over 30%. Specializes in medication dispensing and fostering high levels of customer service, underpinned by a commitment to confidentiality and safety.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Knowledgeable Desired Position with robust background in training and developing team members. Successfully facilitated numerous training sessions, fostering improved performance and cohesion among crews. Demonstrated ability to streamline onboarding processes and enhance team productivity through effective communication and leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
10.2022 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Resolved third-party billing, computer system and customer service issues.
Crew Trainer
Behan Management
05.2017 - Current
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Torrington High School
Torrington, CT06.2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Prescription filling
- Supply restocking
- Pharmacy and customer records management
- Drug inventory control
- Drug safety
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Decision-making
- Safe food handling
- Coaching and mentoring
Certification
Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
10.2022 - Current
Crew Trainer
Behan Management
05.2017 - Current
Torrington High School
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