Riki Kitzrow
Summary
Driven Mental Health Practitioner with three years of experience providing quality care and treatment to mental health patients. Client-focused while performing detailed patient assessments, developing treatment plans and humanely carrying out therapy. Accomplished in working with physicians and making referrals to enhance patient outcomes. Detail-oriented with a priority on following safety and emergency protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Pour! Wine Bar And Bistro
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Client Services Coordinator
Fraser
01.2020 - 01.2024
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Mental Health Practitioner
Fraser
01.2020 - 11.2023
- Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits.
- Collaborated with psychiatrists to refine medication management plans for optimal client results.
- Tailored therapeutic approaches based on individualized needs assessment conducted during initial consultation sessions.
- Contributed to the development of mental health program policies and procedures, ensuring best practice standards were upheld.
Education
Master's degree - School Counseling
St. Cloud State University; St. Cloud State; SCSU
Saint Cloud, MNBachelor's - Psychology
Concordia University
Saint Paul, MN08.2020
Associate - Liberal Arts
Anoka Ramsey Community College
Coon Rapids, MN05.2016
Skills
- Classroom Experience
- Supervising Experience
- Crisis Intervention
- Autism Experience
- Special Education
- Classroom Management
- Developmental Disabilities Experience
- Experience with children
- Time management
- Early Childhood Education
- Behavioral Health
Certification
- Driver's License
- Food Handler Certification
- CPR Certification
- First Aid Certification
Groups
Vice President of ARCC's History Club, 10/01/12, 10/31/13, The President and I were tasked with initially starting the club. We were in charge of recruiting members, weekly meetings, and the criteria we covered each time we met. We planned activities for the club, including field trips which were all history centered, and school approved.
Assessments
Case management & social work, Proficient, 08/01/21, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Timeline
Client Services Coordinator
Fraser
01.2020 - 01.2024
Mental Health Practitioner
Fraser
01.2020 - 11.2023
Server/Bartender
Pour! Wine Bar And Bistro
10.2018 - Current
Master's degree - School Counseling
St. Cloud State University; St. Cloud State; SCSU
Bachelor's - Psychology
Concordia University
Associate - Liberal Arts
Anoka Ramsey Community College
- Driver's License
- Food Handler Certification
- CPR Certification
- First Aid Certification
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